Installation and configuration of Windows Server and SQL Servers as well as IT staff training on SQL Server. Designing databases for software applications and implementing reporting CRM and Accounting software databases for small businesses.

• Project management, business requirements analysis, end-user and IT staff training.• Installation and configuration of Windows and SQL Servers.• Installation and configuration of applications for Mobile Sales and Online/offline Warehouse systems.• Data migration using T-SQL to transfer data from ERP applications (SAP, Oracle based systems, SQL server based systems, AS400, and other) to our application's database• Database design and development for custom applications based on SQL Server 2008 and SQL Azure. Design of custom reports, using SSIS packages, Microsoft SQL server's Report server and Crystal Reports.• Maintained configured and ensured proper operation and security on high availability SQL server with merge replication, hosted on Vodafone's datacentre and used for customer database hosting. Created backup procedures and monitored and improved performance of SQL databases making necessary changes to functions, stored procedures and replication filters.• Handled upgrades from Microsoft SQL Server 2000 to 2005 and 2008 for customers• Performed database upgrades and applied software patches to databases as per application requirements.• Provided customer support and implementation of new features in collaboration with the development team, both on-site and using remote access.

• Performed functionality and quality testing on ROMs for HTC devices to be sold in the Greek market. • Translated OS features, provided full error reports and oversaw the correction process for the distributor in co-operation with HTC CPM.

• Provided support for the company’s Banking Software package as member Help Desk and Testing team. Ensured the on-time resolution of issues and improved on functional testing procedures.• Provided administration for Microsoft SQL server used by development team. • Member of the team doing requirements analysis, the implementation of the final product, employee training and parameterization of software to suit individual customer needs.

Handled senior level and VIP customer support for ADSL and cable services.

Provided technical and network support for small business in SE Massachusetts.