Joanna Fagan Email & Phone Number

Cochrane, Alberta, Canada

Emergency & Response Management Consulting for many communities and organizations across Canada. Offering services for fire and emergency services response management, emergency response planning, business continuity planning, GIS mapping, engineering technical services, and emergency management training and technology.

Calgary, Alberta, Canada

- Scheduling, forecasting, resource planning and prioritization for all types of work supported within the department- Calculation of shrinkage, daily and monthly work volumes, and project reporting for various high level stakeholders via weekly/monthly meetings to address concerns and report data- Monitoring of live queues and ensuring wait times are.

Greater Calgary Metropolitan Area

- Remediating order fallout through the use of specialized systems, monitoring complex interdepartmental orders, and acting as a liaison between many internal partners- Assisted and provided support to frontline and partner teams, external clients and technicians in the field - Answering all inquiries from agents regarding client orders and leading them to.

Calgary, Alberta, Canada

- Answering inbound calls from current and potential new clients. Speaking with them to discuss the installation of new services or to process changes to their current service, post payments and answering any questions they may have regarding TELUS services- Handling customer complaints by asking the right questions in order to get to the root of the.

Calgary, Alberta, Canada

- Provided enhanced directory assistance and information services by providing high-volume in- and out-bound calls to customers seeking 411 directory assistance as well as toll calls and international calls- 411 TTY Directory special assistance to persons such as the deaf or hard of hearing- Handled escalated calls and emergency calls, recording and.