Partner with academic leadership and technologists to identify and apply the best tools and practices for translating liberal arts pedagogies into online and blended formats.

Recommend and evaluate strategy, tools, and business processes for marketing and recruitment, admission, and enrollment of students. Also, manage a small team of data analysts and work closely with enrollment offices, information technology staff, and admission directors to support institutional enrollment and retention goals and objectives through the use of data and data systems.

Using a systems approach to problem solving, I work with technical and non-technical staff to identify, design, and implement technology in ways that support the College mission, particularly in the areas of admissions and enrollment. I regularly consult with marketing, web development, information systems, and administrative leads to translate business problems into systems requirements. I evaluate vendors and help executive management perform cost-benefit analysis to identify new and emerging tools that fit the needs of the evolving higher ed institution. A particularly interesting challenge I face in my position is working around the constraints of legacy systems, but these challenges often lead to interesting solutions and shed light on new areas for process enhancement. Working within a flat organization, I see projects through from design to implementation, testing to maintenance, and training to documentation. I truly enjoy building, improving, and defining business processes with digital tools.

Provide leadership and management expertise to ensure admission operations processes meet institutional goals.Act as liason to Information Technology Services team to coordinate mission critical IT updates/acquisitions in support of admission operations and collaborate with Director of MIS on data interchange projects between campus CRM and SIS systems. Author, retrieve and distribute regular and ad hoc reports on admission recruitment and enrollment data and ensure the quality, accuracy and consistency of data flow into and out of the college admission systems.Serve as primary administrator for the undergraduate admissions CRM system and provide training to on campus and remote staff to leverage the functionality of the admission information system. Identify, evaluate, and recommend new opportunities to use IT resources to improve the efficiency and effectiveness of admission operations. Set technology budget and coordinate technology purchases.Participate on admissions strategic planning team to develop, implement, and manage a comprehensive communications strategy, track trends, and benchmarks against similar institutions.Perform Admission Counselor duties which include interviewing, reviewing, and assessing applicants, and conducting regular question and answer sessions with prospective students and their families.Direct Bridge Program for local high school aged students who are ready for college-level coursework.

Charged with the task of moving the office to paperless systems, implemented the first online calendaring/appointment system for the department, the first CRM system (Intelliworks), and developed a new online visitor check-in system using iPad displays to replace a paper clipboard system. Introduced webconferencing and e-communication solutions for staff collaboration and outreach to the public. Coordinated and assisted in the design of the admission department online presence and systems for electronic data capture.Hired, trained, and supervised a staff of 20+ undergrad student workers. Conducted information sessions for visitors, interviewed applicants, visited schools in U.S. and abroad, and read applications from the U.S. and Caribbean. Planned and managed school group visits to campus and major recruitment campus events, including the annual Open House for Accepted Students for over 800 visitors.

Designed and support broker website: www.jfivehomes.com.Designed agency logo.Act as referral agent, licensed in NYS since 2003.

Work and collaborate remotely with a computer applications development team on the development of the Builder Assistant software used internationally for project management, construction, and disaster relief efforts. As a volunteer team member, primary responsibilities include the writing and editing of help file documentation and development of training videos.

Collaborated with academic departments to conduct needs assessments for synchronous and asynchronous course delivery; assisted in programming of nationally recognized campus technology podcast project, led workshops to train faculty in the use of the College’s course management system; developed and maintained user documentation and training materials; assisted with technical troubleshooting of software and computer systems; supervised lab staff; provided technical support and training via phone, e-mail, web-conferencing and in-person; assisted with web maintenance, design, and production of department, faculty, and College president’s projects.

Used Omnigraffle in the design of database tool interfaces.

Held sole student position to work with the Web Services Group to support Bard College's main recruitment and internal websites including www.bard.edu, inside.bard.edu, academic program websites, and many of the departmental and campus service websites. Duties included proofreading, content/video editing, web design,photography, and scanning content using primarily Photoshop and Macromedia Dreamweaver MX. Also worked with WebCT and database tools.

Worked with GUI team, performed data and design updates to customer websites.

Tasks included creation of project Gantt charts, interface design, and writing reference pages for the project proposal presented to the Asian Development Bank.Performed need assessment and researched technology for a Center for Learning and Knowledge Management (CLICK) to be housed in the Asian Development Bank.