Joanna Gage Email & Phone Number

Toronto, Ontario, Canada

Responsible for L&OD strategies and plans to support organization's leaders, and delivering and effectively evaluating high quality learning and development solutions (including management coaching) that support implementation and sustainment of organizational culture, meet stakeholder requirements, achieve business objectives and cultivate a high-performing workforce.Key Accomplishments:• Managed the completion of the first Leadership Development Program to 232 people leaders. 35% of senior managers saw improvements in their leadership teams over 6 months.• Conducted focus groups and managed the revamp and delivery of the Leadership Development Program's second cycle to 48 managers.• Designed and delivered custom operational leadership competency program to 38 leaders during large-scale restructuring. • Project managed the corporate employee engagement survey design and delivery, focus groups and action planning process which saw the highest corporate response rate to date. Resulting in a total of 13 actions plans for the organization, each division and select units.

Toronto, Ontario

Reporting to the Chief Operating Officer, responsible for the management, administration, configuration, implementation, strategic use, training and support for a building management software of over 450 users.Key Accomplishments:• Established and maintained a trusted advisor status with 32 clients including 28 service managers resulting in solid reputation, client growth and sustainability of over $500k in annual subscription renewals. • Designed custom process and software implementations, change management plans and user guides, reducing system integration times by 50% on average.• Designed graphical impact analysis reports for government funding requests resulting in the awarding of $MM+ in funding year over year to improve sustainability of the capital asset and increase it’s value.• Developed online course for 800+ housing providers enabling management of millions of dollars of capital needs through data analysis and reporting.

Toronto, Ontario

Reporting to the Manager, Training and Development and the COO created, administered, and delivered training programs for Ontario’s social housing sector.Key Accomplishments:• Successfully recommended and designed a variety of suitable learning programs that incorporated adult learning principles for professionals within the social housing sector ensuring content is clear, concise and accurate to support learning objectives.• Worked closely with subject matter experts to create learning program materials resulting in accurate courses relevant to learners increasing their knowledge and performance levels.• Developed and facilitated a four-day software training program and a 300-page user manual for a software, delivered to 15 new clients with 100+ attendees. Resulted in successful implementation for day to day use and an 89% training satisfaction rate.• Effectively facilitated hundreds of training sessions and LEAN Six Sigma process reviews resulting in consistent transfer and application of knowledge as measured through business results. • Managed accounts receivable portfolio including reconciliation and audit, resulting in year over year aligned to budget.

Toronto, Ontario

Reporting to the Training Manager, Supported the delivery of training to the housing sector of Ontario by coordinating all training programs.Key Accomplishments• Designed and developed multiple training programs and workshops including scope, learning objectives and course development. Resulted in clear articulation and delivery of learning outcomes against objectives. Mapped out training plans and schedules, designing and developing of over 10 training programs.• Tracked metrics and milestones providing regular updates on key performance indicators.• Managed vendor relationships ensuring service level agreements were met and delivery costs were kept within budget.• Coordinated logistics for training programs including registration, venue, refreshments, materials, technical support resulting in smooth program delivery and positive learner experience.

Canada

Reporting to the General Manager in a dual role with HSC, created, administered, and delivered accreditation programs for Canada’s social housing sector.• Identified and built a knowledge base to profile key competency requirements for Canadian housing professionals by conducting needs analysis through in person consultations and surveys. Resulted in the first ever learning pathways for a Canadian housing professional.• Used results from needs analysis to identify the required learning outcomes for two levels of housing professionals in Canada. Resulted in development and delivery of eight online courses to support two levels of accreditation. • Designed, planned and executed expert facilitation of executive in-person sessions for 100 industry leaders and government officials. Resulted in effective and sustainable knowledge transfer to build housing strategy and change management expertise to drive sustainable revenue growth. • Shaped and deployed membership and marketing offerings including annual member congress, regular member newsletters, quarterly membership webinars, course advertising, annual membership renewals, and other one-time communications. Led to continuous membership growth and sustainment. • Managed accounts receivable portfolio including reconciliation and audit, resulting in year over year aligned to budget.

Waterloo, Ontario

Reporting to the Promotions Manager and Office Manager responsible for supporting all radio station events and promotions staff and greeting, welcoming and direction visitors. Key accomplishments:• Coordinated radios stations events for paying clients and charity events resulting in smooth and professional events.• Raised thousands of dollars for charities by coordinating a variety initiatives and attending fund raisers.

Kitchener, Ontario

Reporting to the producer, weekly researched, scripted, filmed and reported on local events.

Toronto, Canada Area

The Seec/Codi Masters Certificate In Adult Training & Development, Adult And Continuing Education And Teaching

Diploma, Broadcasting - Radio And Television