Funding, grants, and programs, including oversight of CalAIM ECM, QIP, and Promoting Interoperability. Organization includes hospital, emergency department, skilled nursing facilities, lab, and medical, rehabilitation, and dental clinic services.

Oversight of clinic front office function for three rural medical clinics in two counties.

Responsible for all aspects of membership at a resort development property with over 400homesites and twelve time exchange residences. Work with onsite real estate team and localtitle companies to coordinate membership sales and transfers. Market, sell, and processmembership upgrades to current homeowners. Monthly billing and newsletter communication.Coordinate membership activities and events to foster a sense of community. Oversight of theAltitude Recreation Center including but not limited to bar and bistro, outdoor pool and hot tub,children’s room, indoor climbing wall, fitness center, and in house movie theater. Developed,implemented, and enforced COVID-19 policies and processes for the 12,000 square foot AltitudeRecreation Center and twelve time exchange residences. Drafted employee handbook, recordkeeping, performance improvement, and other Human Resources consultation and operationsassistance as needed.

Oversight of Human Resource function for large ski resort. Benefit administration for 90+ year round and ACA eligible employees, workers‘ compensation administration/reporting, and EDD reporting. Drafted compliance and training materials for departmental and resort customer service and safety. Conducted orientation for 700+ employees annually, non-harassment training for leads, supervisors, managers and executives, and departmental training. Developed hiring methodologies to support a highly customer centric resort culture. Updated handbooks, training materials, labor law information, and policies for labor law compliance. Oversight of employee housing for 200+ tenants, oversight of uniform operations. Problem resolution including incident investigation, coaching, counseling, termination. Oversaw background check process, results, and investigations. Coordinated and executed employee events and employee motivation programs. Extensive Kronos, Excel, and Word experience. Fostered a positive and welcoming environment, setting a great example for customer service.

Gained experience in several operational management positions over the span of eight years, including Human Resources. Screened, pre-interviewed, hired for all departments. Cold called and interviewed executive level candidates. Promoted employment through job fairs and job postings. Audited and organized associate personnel files for seven previous years, associate recognition, data entry, filed, answered phones. Wrote operational budgets, ensured labor percents and operational expenses were in line with budget, daily revenue and cost tracking. Ensured exceptional customer service through training, motivation, promotions, and customer concern resolution. Worked with internal and external meeting planners to ensure food and beverage, recreation activities, and ski rental experiences for 500+ attendees exceeded expectations. Oversight of product orders, product quality, inventory and sales representative relationships. Oversight of food and beverage, ski rental, and recreation operations. Hired, trained, and developed team members for operational departments of 50+ employees including scheduling, coaching and counseling, succession planning.