Joanna Gohlke Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

• Regularly pull and analyze daily, weekly, and monthly reports, closely monitoring metrics and their progress toward meeting company and individual goals• Successfully led a department through an organizational transition; established new performance standards, developed department structure, and helped create the department values to drive a high-performing and engaged team • Utilized management, guidance, and coaching skills to promote 20 team members to senior-level positions• Lead team meetings, conduct regular 1x1s and actively contribute to the success and development of the department• Plan, create, and implement ongoing training programs to keep the team updated on company changes and procedures, ensuring their knowledge and skills remain current• Create and drive performance improvement plans, overseeing their execution by employees, providing guidance and support where needed, and addressing necessary actions, including potential employee terminations when warranted• Utilize managerial discretion to reactively step in to assist in cultivating client relationships • Champion effective cross-department communication between 12 sales and operation departments to promote collaboration • Consistently provides updates and reports to senior-level leadership, including any relevant operation results and areas for improvement with departmental processes

Charlotte, North Carolina, United States

• Conducted onboarding calls for clients across various industries• Provided comprehensive guidance and support, ensuring a smooth transition into our services for all customers• Oversaw the buildout of marketing campaigns, making necessary edits and setting clear expectations during the entirety of the campaigns• Consistently delivered exceptional service, resulting in satisfied clients and successful campaign outcomes• Created new hire training and managed new representatives during their ramp period; determined the timeline for each individual, organized training schedule, ran key pieces of training, and identified team members to facilitate secondary-level training• Created and delivered department-wide continuing education training for all team members, driving professional growth and development that led to an increase in department-wide client retention• Provided support to managers and peers by offering assistance, sharing best practices, and collaborating on projects to drive team success• Launched a minimum of 110+ new campaigns per quarter, contributing to a significant increase in company revenue • Achieved every senior tier promotion eligible

Kernersville, North Carolina

• Played a pivotal role in supporting the parts, rental, sales, and service departments by spearheading various marketing initiatives• Successfully completed equipment sales, leveraging my industry expertise • Responsible for all warranty and rebate eligibility completion for all new equipment sold, ensuring maximum benefits for the company and our customers• Successfully developed and executed strategic marketing campaigns for 7 Bobcat dealerships resulting in increased brand visibility and customer engagement• Managed company website, monitored inventory, troubleshoot issues, updated content, and ensured all available employment positions were up to date • Conducted market research and analysis to identify emerging trends, customer preferences, and competitive landscape, driving data-driven decision-making• Collaborated cross-functionally with internal teams to ensure seamless execution of marketing initiatives in alignment with company-wide sales objectives• Utilized Apen, Airtable, and other CRM systems to track and manage leads, opportunities, and customer interactions, optimizing sales processes and improving efficiency• Actively participated in industry events, trade shows, and networking opportunities to expand the company's reach and generate new business leads

Eau Claire, Wisconsin Area

• Directed the creation and execution of comprehensive marketing strategies ensuring alignment with organizational objectives • Managed the print shop owning quality control of products, quoting all projects, and scheduling the completion of projects • Owned the end-to-end creation of all sales quotes across 9 departments • Effectively organized and executed diverse events, leveraging strong event planning skills and meticulous attention to detail• Orchestrated all employee recognition events and initiatives, enhancing employee retention rates• Successfully hired, onboarded, and managed 2 summer interns• Spearheaded CDC's marketing efforts through strategic utilization of social media, radio ads, and targeted marketing channels, driving brand visibility and engagement• Served as Chair for the 2018 Charity Golf Outing (Co-Chair in 2017), collaborating with site representatives, local sponsors, and University of Eau Claire Sales students to orchestrate a successful event. Raised substantial funds to further the CDC's mission of providing work and training opportunities for individuals with disabilities

Eau Claire, Wisconsin Area

• Collaborated with multiple sponsors to execute game-day sponsorship • Supervised “Kid’s Club”• Directed efficient pre-game ceremony to ensure timely start of game• Created and updated game-day script for public address announcer for home games• Wrote weekly work schedule for 80 part-time staff members

High Point University

• Ensured a safe living environment for over 300 residents• Created semester hall programs to teach students safe living habits and community involvement• Presented information and resources to foster an inspiring environment

• Promoted the gym on Facebook• Maintained the customer data base • Created a safe and clean environment

Eau Claire, Wisconsin

• Managed the register and provided customers with correct change• Communicated with customers to solve problems in person and over the phone• Controlled a safe and enjoyable environment for team members and customers

Eau Claire, Wisconsin Area

• Determined customer needs and streamlined the sales process• Communicated with customers to solve problems• Maintained clean store appearance

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Alpha Gamma Delta Alpha Delta Theta Delta Mu Delta Order of Omega Inter-Residence Council

Freshman

Activities and Societies: Alpha Gamma Delta Blaze Dance Team Public Safety