Taledo connects talented professionals with market-leading companies for digital roles. Both corporations and early-stage startups are using the Taledo platform to grow their teams as efficiently as possible.

• First point of contact for guests and accommodation partners by phone or e-mail • Handling reservation inquiries such as modifying and cancelling existing bookings, arranging special requests • Responsible for managing relationship with partners, providing support and delivering the high level of service • Liaison between guests and hotels in handling and resolving complaints • Responsible for weekly team huddles and informing team colleagues about changes in procedures • Being a buddy for new hires in the team

Trainee in the Travel Agency• Interacted with customers and cooperated with international tour operators in both in English and Spanish. • Facilitated the booking and sale of tour packages, cruises, accommodations and airline tickets to individual customers• Responsible for the preparation, calculation, and presentation of tour packages for groups through the use of booking system • Performed daily monitoring of the tourism market and updates of tour offers

• Provided professional service to customers in individual and group settings via direct meetings, email and telephone • Arranged the booking and sale of tour packages, airline tickets, travel insurance and additional products in accordance with customer expectations.• Acquired a significant clientele base and maintained consistent correspondence with regular customers• Actively participated in promotional and local marketing activities• Took responsibility of organizational and administrative duties in the office including client payments and bookkeeping• Aided in the analysis of sales plans and assisted the agency's manager with current operations• Coordinated timesheets and worked with booking systems such as: Iris.plus, TUI Ticket Shop, Bedsonline, MerlinX and our internal CRM system