I’m a CRM architecture strategy and consulting leader with an affinity for learning, more than 20 years’ experience in the higher education space as well as a decade of working with Salesforce. I love building and scaling teams, leading practice areas, managing partner ecosystems, and ensuring the highest level of service to all clients. I’m most in my element when growing new practice areas and guiding implementation teams to deliver their best work. It’s very satisfying to make a positive impact through improved workflow, systems and operational performance. A lifelong learner, I value relationships, integrity, achievement, inclusion and collaboration -- all of which inform my approach as a people manager. I’m appreciated by other leaders for my dedication, ability to communicate and build relationships with an array of audiences, make technical information consumable, and serve as the bridge between business operations and technology for mission-driven organizations.Core areas of expertise include:-Staff leadership, development & retention-Functional design & configuration-Onshore & offshore services delivery-Data management & analytics -Workflow automation-P&L ownership (+$15 million)-Program & project management-Partner relationship management-Business planning & operations-Enterprise architecture-New business development-Business integration