Joanna Bell Email & Phone Number

Halstead Esex

In this role I provide valuable coaching and business advice to a range of clients including start-ups, SMEs and large organisations to enable them to reach their full potential and enjoy ongoing success. I forge strong relationships with business owners which is key to gaining an insight into their business and establishing their USPs. I create and develop unique strategies to reduce costs, maximise sales and increase exposure to drive growth and provide step-by-step guidance throughout the coaching process. Another part of my role is managing the daily operations of the office, developing new business to expand the client portfolio and managing the accounts.

Stansted Airport Border Force.

My role involved allocating shifts, dealing with holiday requests and absences, and delivering training for 250 personnel. I analysed passenger forecasts and ensured sufficient staff were available to cover arrivals and liaised with mobile units to cover shifts during unexpected incidents. I created and developed some of the training packages, in particular a successful, well received one day course for long serving team members, designed to refresh current skills and maximise staff potential.• Significantly improved access and analysis of data through influencing management to install a new IT system, which allowed individual shifts and hours to be identified ensuring staff did not exceed contracted hours;• Successfully trained multiple Immigration Officers who were later promoted to Chief Immigration Officers.

Stansted Airport Border Force

I was promoted to Chief Immigration Officer for a year to cover maternity and managed a team of Immigration Officers to successfully oversee the daily operations of the arrivals hall. I had the final say on deporting passengers with expired or incorrect visas and liaised with the police regarding suspected criminals. I was responsible for conducting staff appraisals and personal development reviews, authorising annual leave and managing disciplinary actions.

Stansted Airport Border Force

My role involved checking passports of arriving passengers back into the UK. I would be checking to make sure it was the correct passenger compared to the passport picture, if they required a visa, if so did they hold the correct visa. I would also need to interview passengers at length to find out further information as to why they were coming to the UK and if they met the satisfied criteria. I was also able to conduct baggage searches and fingerprint the passengers.

Post Graduate Legal Practise Course, Law, Pass

Llb(Hons), Law, 2:1

Ib, Pass