Heading up a team of Project Managers within the Custom and Open Enrolment business line and working to ensure quality standards in our Operations to not only meet, but exceed our client's expectations and ensure a premium business learning experience.

Integrating design of customised face-to-face or virtual deliveries of leadership development solutions with operations and client relationship management to ensure impact, success and excellence - whether it's a fully blended learning journey, elective modules, workshop kits, licensing, digital products or coaching. Most proud of:Creation of PM documents which were then used as best practice and standard documents across the Implementation teamMember of new ERM roll-out team

Integrating design of customised face-to-face or virtual deliveries of leadership development solutions with operations and client relationship management to ensure impact, success and excellence - whether it's a fully blended learning journey, elective modules, workshop kits, licensing, digital products or coaching. Production of virtual/live online deliveries on MS Teams, Cisco WebEx & Zoom, alongside other apps such as Mentimeter, PollEverywhere, Mural, Klaxoon etc.

Partnering with the GM – UK & Ireland Region and Faculty in the development of account strategies, delivery, and management customized solutions. In service of this goal, I collaborate with the GM and Faculty in the sales process, serving as a key member of the client account team. Managing project risks, expectations, and change through identification of the budget, time, and resources for large and complex solutions. Serves as an interface between all internal design and delivery systems and all operational systems. Most proud of:Eliminating bad debt of 1m EUR in 6 monthsEnsuring the UK&I lost no revenue in the first 6 months after Covid hit by converting all F2F to virtual/digital deliveryFuture-proofing new recruits by ensuring they were able to handle online/digital training about 3-6 months before Covid hit

Designer of leadership development solutions for Fortune 500 and Blue Chip companies. Of particular interest: change leadership / management, innovation, digital and virtual training, youth leadership. Development, Delivery and Production of Virtual leadership development workshops as part of a blended learning approach.Most proud of:Designed a learning journey for a client which was part of a ;larger learning initiative which won an ATD Award for Excellence in Practice 2020Integral team member on leadership development initiative which won IITD Best Leadership Development 2020Obtained Masters (MSc) in Global Management

Most proud of:- Member of the Management Team Effectiveness Team aiming to reduce and bridge the gaps between Senior Management, Middle Management and staff- On-boarding of a new team member- Leading a cross-functional project to implement an Account Team Charter to improve communications, cross-functional and cross-departmental collaboration in order to serve our clients to the high standard we expect- Delivering LinkedIn consultancy and coaching for colleagues

Most proud of:- Being one of two PMs allocated to CCL EMEAs largest global strategic account- PM for CCL EMEAs internal launch of Organisational Development and 5 Levels of Impact- Being part of a global project team across CCL creating a new system which combined and streamlined 2 existing systems into 1 - and included new features to improve efficiency, communication, agility, visibility and reduce duplication of effort and system incompatibility issues- Member of a small CCL EMEA based project team working on establishing common project planning, project reporting and project communication planning in order to improve effectiveness, efficiencies and deliver world-class customer service and project management

Most proud of: - Project Manager for a global 5 star hotel industry client- As Project Manager for MCE's largest client worth over 3 million Euros revenue p.a. I reviewed all processes from A-Z, designed a streamlined workflow, improved the quality of delivery and cut costs, making it not only MCE's account bringing in the most revenue but the most profitable account too- With our IT web designer I worked on a long term change management initiative (2006-2013) for our Operations department to successfully co-design, develop and implement a highly customised yet highly agile on-line PM platform accessible 24/7 to all within the company I liaised with the Finance, Sales, Marketing, Facilities and the Operations teams to ensure the system both integrated data and migrated data from/to other departments systems. The result was a more productive Operations team able to handle more clients with less staff, greater communication of project status information, greater efficiency within and in other departments and a clearer overview of workload.- Training and onboarding of new PM team members

Summer job - see previous posting

Short term contract for testers of a particular game. We had to play different versions of the same game and test it for formatting, programming, design, spelling, grammar issues which we had to report to the computer game designers.

Summer job - Photo Lab Assistant in a professional photographer's photo processing lab. Duties included picking up and dropping off rolls of film and print from professional photographers in the area, ensuring negatives are processed correctly and in a timely fashion, slide creation from the negatives, prepping and finalising photos on canvas for framing.