Joanna Kahen Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Develop and implement standard operating procedures for the Property Operations team
• Support day-to-day operations by troubleshooting API and distribution issues and serving as a key point of contact for system-related questions
• Manage and maintain company-wide database for vacation rental metro areas
• Accountable for the creation and upkeep of Property Operations reporting and metric tracking
• Ensure data integrity by regularly auditing Salesforce reports and procedural documents
• Collaborate with Product and other cross-functional teams to resolve system bugs and fulfill new feature requests

Denver, Colorado, United States

• Designed and oversaw projects and audits to ensure compliance with short-term rental regulations and to enhance traveler booking experience
• Diagnosed pain points in underperforming listings, analyze marketing metrics (ie: SERPs and conversion rates) and refresh content to improve performance
• Spearheaded Product Marketing’s COVID-19 response, developed strategies and supporting language to comply with evolving policies and restrictions imposed by company partners (ie: Airbnb and VRBO) and local and state.
• Led and developed training sessions for new hires
• Collaborated with leadership and other teams to create standard operating procedures and ensure consistent messaging across company departments
• Achieved 27% more clicks and 169% better conversion through redesign of product (listing interface) utilizing various tools including: heat mapping data, traveler insights, and keyword placement

Denver, Colorado, United States

• Built and marketed vacation rental listings using knowledge of copywriting, SEO, and travel industry trends
• Edited work and provided comprehensive feedback to new hires

Centennial, CO

• Assisted marketing team with social media strategies and SEO best practices
• Wrote copy and creative content for company blog
• Composed correspondence for outreach initiatives and email marketing campaigns
• Supported planning and preparation activities for industry relevant events

Boulder, CO

• Wrote digital content for webpages, administrative mailings, and other creative based project
• Evaluated 200+ chapter websites to assist chapters in branding
• Supported Chapter Programs Manager in integrating new chapters on a quarterly basis
• Built smart groups, document templates and surveys using CiviCRM database

Lone Tree, CO

Working at Express, I gained experience working closely with consumers as well as fellow team members. As a sales associate, I acted as a first point of contact for customers. I represented the Express brand through high levels of service, communication and knowledge of promotions. In doing so, I gained valuable knowledge in retail sales, customer service.