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Joanna Stenzel is listed as Director | Business Operations | Innovation & Automation based in Greater Seattle Area, United States. AeroLeads shows a work email signal at greatnwllc.com and a matched LinkedIn profile for Joanna Stenzel.
Joanna Stenzel previously worked as Director, Commercial Marketplace Operations (Azure) at Microsoft and Director, Content Moderation and Catalog Operations, Microsoft Universal Store at Microsoft. Joanna Stenzel holds Bachelor Of Arts, English from University Of Washington.
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Experienced Director Commercial Operations with a demonstrated history of working in the computer software industry. Strong operations professional skilled in Mobile Applications, IT Strategy, Management, Software as a Service (SaaS), and Customer Experience. Proven track record of establishing multi-tiered, global support operations for developer and business-based partners ranging from the individual developer to major enterprise customers. Successfully designed programs to ensure the proper level of support and related spend to balance helping businesses build and grow while keeping costs low and spend targeted for the biggest ROI. Run multi-million dollar budgets with YoY efficiencies implemented to account for scale and still achieve budget reductions via automation and strategic vendor management. Leader of teams of hundreds of resources located globally with a 'follow the sun', multi-lingual model and extremely strong track record of effective direct people management to foster careers and promotions to the Director level at Microsoft. My passion centers are around designing and running complex operations combined with managing people and evolving their careers and growth.
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Redmond
- Certification of Azure Offers: Azure Apps, SaaS, VMs, Multi-VMs, Containers, Solution Templates, Office Add-Ins, Teams, Sharepoint, Dynamics & PowerBI- Support Operations, T1-T3, for enterprise developers and publishers- Payout Operations assuring timely and accurate multi-million payouts to partners
Redmond, Wa
- Certification of apps and games- Content moderation for policy adherence- Promoted apps and games to be featured - Advanced technical reviews of complex app type: HoloLens, Centennial, Xbox and Edge Extensions- Large scale, complex, international operations processing over 10K reviews/month - YoY Cost Reductions in the millions via innovation and automation- Oversaw team of up to 700 people, worldwide- Strategically negotiated vendor contracts - Supported diverse, global developer base from individuals to major publishers in over 140 markets
- Created the first Service Management team for 3rd party service providers- Ensured the health and quality of services for T-Mobile 'smart' products- Managed and negotiated the vendor relationships
- Created the first Network Verification team in Engineering- Ensured that network nodes were launched and upgraded successfully for the highest quality customer experience. - Managed the IREG team for all roaming partner launches, ongoing trouble ticket management and all roaming related projects. - Nominated to IREG (roaming) Chair for GSMNA to represent all GSM carriers in North America at global conferences
- Project managed the end to end implementation of the prepaid services- Created an automated customer service IVR to reduce costs- Successfully managed two major integrations of Omnipoint and Aerial, migrated over 1.5M customers
- On-phone support of mobile and air-to-ground phone services- Chosen to be part of the first Customer Care team for GSM launch - Quickly promoted from Customer Care to Technology Development Project Management - Orchestrated multiple billing system conversions
"Spring in London" partnership between the University of Washington and University of London
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Joanna Stenzel is listed as Director | Business Operations | Innovation & Automation.
AeroLeads has found 1 work email signal at @greatnwllc.com for Joanna Stenzel.
Joanna Stenzel is based in Greater Seattle Area, United States.
Joanna Stenzel has worked for Microsoft, T-Mobile, Voicestream/T-Mobile, T-Mobile Usa, and Western Wireless/Voicestream.
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Joanna Stenzel holds Bachelor Of Arts, English from University Of Washington.
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