Senior Project Manager
Current- Onboarded a new program (pilot) with a complex workflow, creating new processes, and documentation. Delivered on all project needs and the pilot achieved resounding success. - Led the creation and delivery of comprehensive business review presentations for clients, collaborating closely with account management to ensure strategic alignment and effective communication of key insights.-Scaled organizational performance through top-tier client management and program leadership, ensuring efficient delivery (including P&L) under strict deadlines and heavy workloads.- Successfully navigated challenges in the integration of a newly onboarded multimillion-dollar business, fostering stability in production and client relationships contributing to a steady account growth at an average rate of 7% per month.- Cultivated a unified team through collaborative problem-solving, clear expectation setting, and transparent communication, yielding a 90% team retention rate.- Took on a newly onboarded business with a multimillion-dollar potential, remedying problems with project team integration and upholding constant communication.- Orchestrated and mentored staff while building out project plans and timelines, capacity plans, project specifications, etc., using practices that are now considered a gold standard.- Maintained quality and timely deliverables, incorporating unique processes for tracking project P&L, budgets, and PO to eliminate schedule and budget variance.- Suggested new lines of business, made proposals, handled cost-benefit analysis, and maintained an environment of constructive collaboration with diverse staff globally.- Leaded global production teams of up to 30 Project Managers and Coordinators to support work of 300+ small and mid-sized clients. Delegating work, providing mentoring, performance monitoring and feedback to ensure both personal and company goals are met.- Facilitated strategy development and maintained adherence to long-term corporate goals.
