Joann Allender Email & Phone Number

Lewiston, NY

Assisting importers with guidance to satisfy International trade requirements from procurement through delivery.

Youngstown, New York

Responsible for providing students with career exploration and work-based learning opportunities to ensure they are "future ready."

Sanborn, New York

Provide consulting services for various International Trade topics including but not limited to classification of merchandise, NAFTA Verifications, Country of Origin determination, evaluation of Import systems and processes, creation of Import Compliance Procedures, cost/benefit analysis of Foreign Trade Zone approval.

• Responsible for managing annual NAFTA renewals for 2,000 plus clients including solicitation, review, validation, verification, updating systems, billing and recordkeeping.
• Secured multiple Consulting contracts to provide clients with assistance with various topics including classification under the HTSUS, pipeline entries, Customs compliance, NAFTA Verifications, petitions for relief of.
• Created and delivered webinar on C-TPAT.

Responsible for day to day administration of the Client Service Team including development and appraisals; managing overall service delivery to clients; ensuring client relationships are maintained through proactive client contact and superior customer service and profitability of team as a business unit.

Niagara Falls, New York

Responsible for all management functions of Agency Team including but not limited to: performing profitability analyses on accounts, identifying high-risk accounts and formulating plans for management of such, optimizing team resources, development of team members through mentoring.

Buffalo & Niagara Falls, New York

• Developed online training material for remote locations using FrontPage and FTP. Created and implemented company procedures that were compliant with Customs’ and Other Government Agency Regulations.
• Developed, delivered and managed training process for new and existing employees. Topics included: The Entry Process, HTSUS, Classification of Merchandise, Valuation of Merchandise, NAFTA, Special Trade Programs.
• Developed training and procedures resulting in FDA compliance ratings above 90% to qualify Great Lakes as a paperless filer. Performed self-audits of transactions to ensure continued compliance and identify areas of.

Buffalo/Niagara, New York Area

• Responsible for the accurate and timely submission of entry summary data for all locations.
• Reduced penalty occurrences by 75% through development and implementation of check point system.

Buffalo/Niagara, New York Area

• Developed agreement and guidelines to act as the U.S. broker for clients of Canadian Brokerage companies resulting in increased volume for company.
• Managed accounts and provided customer service throughout entire import process from document creation through liquidation.
• Audited transactions and billings to reduce post entry submissions.

Buffalo/Niagara, New York Area

• Self-generated leads to set 10 appointments per week to produce one new account per week. Presented services and performed cost analysis for prospective clients.

Buffalo/Niagara, New York Area

• Finalized client transactions, created CF-7501 for entry summary submission, audited client billings, responded to client inquiries.

Bachelor Of Arts - Ba, Health & Society, Graduated Cum Laude

Ms, Secondary Education

Master Of Education - Med, Secondary Education And Teaching

Master Of Education - Med, Secondary Education And Teaching