Joanna Lou Email & Phone Number

Dallas, Texas, Us

• Develop team annual/ quarterly working plan and ensure alignment with PaaS department direction, plan, and priorities. • Lead and manage a team of technical support specialists, ensuring their success and providing coaching and support. • Oversee day-to-day operations of the technical service team, including resource allocation and workload management.• Monitor team level key metrics achievement progress. • Collaborate with cross-functional teams to improve processes, procedures, and service delivery. • Handle escalated customer issues and complex technical inquiries, demonstrating exceptional problem-solving skills.• Train new team members and continuously develop the skills and knowledge of existing team members. Provide necessary team coaching and support to drive results. • Conduct regular performance evaluations of team members, providing constructive feedback and tailored development plans to drive continuous improvement. Reports on self/team performance against plan and progress to department management team. • Collaborate effectively with team members to define and deliver technical solutions aligning with collective goals. • Forge close partnerships with other teams, including product management, customer support, and client managers, to align technology with overarching business objectives.

Dallas, Texas, Us

• Assisted development groups with the integration of enterprise tooling into their applications and pipelines • Partnered with the software architecture organization to evaluate and deploy technologies that best meet the needs of the business. • Identified and filled product gaps and generated new ideas to drive greater product adoption • Provided timely responses to incidents, infrastructure issues, customer issues, service requests, and performance alerts • Utilized a variety of analytical and technical tools with logical thinking to troubleshoot complex networking issues • Analyzed and documented customer feedback and worked with internal and external teams to align on needs and priorities • Collected data and graphs from Kibana and Grafana to generate weekly reports that monitor connection quality• Partnered with product operation teams to deliver necessary training and supporting documents

Southfield, Michigan, Us

• Managed design development on 12 different high-complexity programs with multiple customers, and multiple OEMs in multiple building facilities • Reviewed and corrected site drawings, and produced sketches to meet industry standards. • Creating or updating Bills of Materials(BOM) based on initial design release or the latest design changes. • Documented every engineering change and sharing the notification with related departments • Selected terminals, connectors, wire gauge, wire installation, retainers, and coverings, based on the required specs or customer requests • Completed all the quotations on time without errors • Supported the implementation and evaluation of multiple VAVE activities • Established positive working relationships with customers and colleagues • Submitted internal and external deviation, work orders, and change requests • Built sample harnesses from scratch to demonstrate the latest des

Dublin, Ie

• Investigated engineering and quality issues at assembly plants, documented and reported them• Monitored the vehicle production process for new models, from initial prototype to official launch• Developed permanent solutions and temporary containments with the lowest cost or shortest lead time • Communicated with customers and suppliers to exchange, demo, and verify samples to meet expectations• Did hands-on rework, including re-pin terminals, changed connectors, over-lay new wire to add missing circuits• Created rework instructions, coordinated with the parts supplier, and supervised 3rd party rework companies• Compared schematics, 2D prints, 3D math data, and actual wire harnesses at different building stages • Organized workshops seasonally with parallel sister programs for design improvements and cost reductions• Hosted global team meetings with overseas engineers, designers, and customers for engineering concerns and issues• Coordinated connector function mating checks, and releasing engineering change permits for urgent changes• Supported multiple programs with various requirements, specs, tools, materials and best practices

• Provided library users with direction to library recourses and services • Helped troubleshot software and devices issues in the library computer center • Answered questions from students, SLU staff and visitors

O’Fallon, Missouri, Us

• Designed, tested and standardized the electrical installations to meet or exceed safety, quality and production metrics • Created and updated wiring diagrams, wiring instructions, working instruction and components list for 36 models • Developed knowledge of sheet metal fabrication, assembly line, lean manufacturing, robotics and automation • Coordinate project work internally with other departments to ensure on-time completion of projects within budget.

• Assisted in the testing process and recorded test data, prepared product documents • Compiled data for materials and special equipment and conducted efficiency and price comparisons • Researched and contacted qualified subcontractors and suppliers then sent out purchase orders• Categorized customer requirements, attended site meetings and gave presentations of final products

• Collaborated with faculty and school staff to organize student activities• Communicated with students, parents and sponsors about safety issues

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

Study Abroad, Study: German Language, European History And European Culture

Bachelor Of Engineering (Be), Electrical And Electronics Engineering