Meraki MCE is a minority and woman owned small business that specializes in providing the following contract consulting services for 1099 or W2 projects including: technical writing, eLearning, documentation management, document and graphic design, editing, marketing consulting, and corporate photography and videography. Joanna Phillips has experience in the industries of finance, government, higher education, and healthcare.Current and Former clients include:-UC Davis and US Environmental Protection Agency (EPA) - contract Instructional Designer for the Pesticide Regulatory Education Program (PREP) on FIFRA Section 18 Emergency Exemption Program-ICF On-call Instructional Designer for the Office of Victims of Crime Tribal Financial Management (OVC TFMC)-Federal Reserve Voiceover Talent-Salesforce Trailhead Writer-Fortuna Business Management Consulting - Marketing Director-Rhinestahl, Training Voice Over Talent-California Office of Information Integrity (CALOHII) and Business Advantage Consulting (BAC), Policy Writer and Graphics Specialist -StoroPack FunPak-Voiceover Talent-California Department of Child Support Services (DCSS) and Conduent - CASDU Transition Implementation Training Manager-University of Cincinnati Alumni Association -Voice talent for UC Alumni Videos-StoroPack PELASPAN-Voiceover Talent (https://www.youtube.com/watch?v=RxHnf6oeA-w and https://www.youtube.com/watch?v=r8rvlo-yYvo)-Salesforce-Instructional Designer for Salesforce Security Essentials- Palo Alto Networks - Instructional Designer for PAN-OS, IoT Security, Firewall & Applications, DNS Security, Panorama, Security Lifecycle Review, Threat Detection, URL Filtering, Wildfire, Prisma Cloud, Prisma SaaS, and VM Series modules; voice over talent

• Led the development and implementation of the Security Awareness and Training Program • Managed the professional development training program for the PI Department’s staff• Coordinated educational events• Worked as head team lead • Authored multimedia elearning modules using Articulate Storyline or Adobe Captivate• Designed and edited promotional materials (customize graphics, brochures, job aids, PowerPoints, etc.) using Word, Publisher, Photoshop, Illustrator, and InDesign• Wrote narration and edit audio using Audition • Maintained documentation for regulatory audit assessments • Managed relationships with PI technical subject matter experts and external departmental stakeholders• Coordinated project management of Policy Work Group (PWG) committee• Drafted communications reaching over 50,000 employees• Served as a SharePoint top level site administrator (TLSA) for multiple departmental sites• Familiar with SCORM and LMS standards

• Applied instructional design principles (ADDIE) and development skills to create educational objectives, learning outcomes, and audience assessment tools• Evaluated appropriate technologies, course design format, content capture methodology, media and interactivity elements, assessment techniques, and overall course design • Oversaw project management • Collaborated with subject matter experts • Coordinated with management team to meet marketing deadlines and strategic elements • Developed and implemented learning designs for delivery of web-based and blended courses• Managed LMS (Moodle) for courses

-Reviewed storyboards for distance learning lessons for the United States Air Force-Developed, revised, and tested Flash-based distance learning lessons -Created and edited text documents in Dreamweaver to meet requirements of Section 508-Held a Secret Security Clearance

-Designed, developed, and taught English 3060 Business and Professional Writing on writing practices and software usage in professional environments via lectures and Blackboard

-Coordinated the anonymous article review process between submitters and reviewers-Managed International Journal of Acoustics and Vibration (IJAV) files for each issue-Copyedited the final draft of the IJAV quarterly

-Designed, developed, and taught English Composition I and II via lectures and Blackboard-Tutored students in composition issues for the Auburn University's English Center

-Created, tested, and managed content for online corporate manuals and internal department sites through SharePoint as a site administrator-Provided instructional SharePoint training to sub-site managers as needed-Implemented a more accessible Excel retail audit program for regional use while o Performing usability testing of the workbook o Recording, tracking, and making modifications to the workbook based off user feedback o Providing technical and training support to users-Wrote, reviewed, edited, and distributed retail operations’ policies and procedures in accordance with corporate, state, and federal compliance-Assisted in the creation, testing, and distribution of training documents-Created, edited, and updated form files in the ColonialNet Forms Library-Aided other departments with numerous special projects