Joannalyn Lacaba Email & Phone Number

• Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.• Recruiting passive candidates through phone calls, emails, and general relationship-building.• Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.• Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references.• Maintaining a record of candidates sourced through the SS Tracker.• Creating end of day reports of productivity and results.

• Provided effective training that will enable sales staff to improve sales figures and meet sales targets.• Achieved sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements.• Accomplished and managed sales training and organization mission by completing related results as needed.• Evaluated strengths and weaknesses to identify training needs• Created appropriate training method per case (e.g. on-the-job training, seminars and simulations)• Evaluated sales team performance to ensure incorporation of taught techniques• Designed on-boarding session for new hires and sales trainees.

• Developed and maintained a professional, dedicated training solution.• Provided total coverage of all appropriate training needs to Clients.• Evaluated the effectiveness of training and modify materials as appropriate.• Used internal and external systems to advertise job vacancies as appropriate.• Ensured compliance with employment and data protection related legal requirements.• Organized and took part in interview procedures as required.• Developed and kept up to date policies relating to employment and other human resources issues

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; document these interviews• Set up interviews between candidates and hiring managers• Recruited passive candidates through phone calls, emails, and general relationship-building.• Maintained a record of candidates sourced through the SS Tracker.• Created end of day reports of productivity and results.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market condition.• Trained new members of the account• Managed performance of employees everyday

• Provided personalized customer service by responding to the needs of the customers.• Generated customer interest in the services or products offered by the company.• Received inbound calls from United States with inquiries, questions and technical help with their devices• Assisted customers with questions about their bill, plan and technical issues with their device.• Applied the methods of creating a positive rapport with callers or customers over the phone and the proper actions to control the telephone call.