Joanna Marry Tubale Email & Phone Number

Philippines

Manila

•Single point of overall accountability for all Manila IT services.•Work with Group IT Managers globally as appropriate to help develop and support Manila teams.•Support local Human Resources with recruitment and people management responsibilities for IT staff.•Ensure morale across all IT support teams is maintained and proactively ensure local activities and team building initiatives are carried out.•Support group IT management during performance reviews.•Assist with local… Show more •Single point of overall accountability for all Manila IT services.•Work with Group IT Managers globally as appropriate to help develop and support Manila teams.•Support local Human Resources with recruitment and people management responsibilities for IT staff.•Ensure morale across all IT support teams is maintained and proactively ensure local activities and team building initiatives are carried out.•Support group IT management during performance reviews.•Assist with local projects impacting Manila IT resources as required•Ability to work non-standard shift schedule to accomodate users in Europe and the Americas Show less

Pasay City, Metro Manila

• Ensures consistent adherence to Delivery Excellence Practices & Service Quality Standards regular monitoring and reporting.• Receives and responds to customer feedbacks, complaints and escalations• Conducts investigation of complaints and produces a report with corrective and preventive actions• Conducts service quality calibration sessions for Team Leads• Performs service quality audits and provides feedbacks to analysts and their Leads

Makati City

•Ensuring that staffing and skill levels are maintained throughout operational hours by passing the service level per intervals•Submitting weekly performance review and making sure to hit the metrics and KPI of the team for the month such as AHT, CSAT, FCE, FCR, One Hour Resolution, and Pending Tickets (TMR)•Arranging upskilling training and awareness session for the agent if needed•Liasing with senior management•Liasing with change management•Perform briefings to Technical… Show more •Ensuring that staffing and skill levels are maintained throughout operational hours by passing the service level per intervals•Submitting weekly performance review and making sure to hit the metrics and KPI of the team for the month such as AHT, CSAT, FCE, FCR, One Hour Resolution, and Pending Tickets (TMR)•Arranging upskilling training and awareness session for the agent if needed•Liasing with senior management•Liasing with change management•Perform briefings to Technical Helpdesk staff on changes or deployments that may affect the volumes at the Service Desk•Assisting Technical Helpdesk staff in providing first line support when workloads are high, or where additional experience is required. Show less

Makati City

Specialized in remote access and VPN issue. Blackberry and iOS email configuration and activation. Know about VMware and Citrix, active directory and outlook issue.

6795 Ayala Avenue, Cor. Herrera Street Makati City Philippines 1226

Help desk software provides the means to log in problems and track them until solved. It also provides the management information.

5Th Floor Alphaland Southgate Mall, Edsa Corner Chino Roces Avenue, Makati City

responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to PC technical problem.

Inbound customer service representative. Handles financial account or credit card. Do inbound upselling.