WiHTL and Diversity in Retail are two Collaboration Communities devoted to increasing equity, diversity and inclusion in the hospitality, travel, leisure and retail sectors. Our joint mission is to be a support in positively impacting 5 million employees in HTL and 1 million employees in retail by the year 2025. By working together, we can amplify the impact of member organisations' individual initiatives to create workplace environments which benefit everyone.

WiHTL and Diversity in Retail are two Collaboration Communities devoted to increasing equity, diversity and inclusion in the hospitality, travel, leisure and retail sectors. Our joint mission is to be a support in positively impacting 5 million employees in HTL and 1 million employees in retail by the year 2025. By working together, we can amplify the impact of member organisations' individual initiatives to create workplace environments which benefit everyone.

• Selected for promotion to more senior role with completely new responsibilities whilst on maternity leave • Launched a brand new initiative, the Upcycling Club, to UK customer base• Managed key sales events including collection launches and VIP days, handling planning, logistics and communication• Developed and delivered training to global Partners including rolling out Salesforce to a key group • Continually improved processes and systems to make them work better for the… Show more • Selected for promotion to more senior role with completely new responsibilities whilst on maternity leave • Launched a brand new initiative, the Upcycling Club, to UK customer base• Managed key sales events including collection launches and VIP days, handling planning, logistics and communication• Developed and delivered training to global Partners including rolling out Salesforce to a key group • Continually improved processes and systems to make them work better for the business• Resolved escalated customer issues as a senior voice, diffusing multiple difficult situations and strengthening client relationships • Handled strategic sales projects as required, including high-value product displays and essential marketing distribution, refining the approaches to ensure accuracy and reduce costs• Project managed bi-annual sale (unfortunately postponed due to the pandemic) Show less

• Developed new role for the business, bridging the gap between team and management, resulting in closer working relationships• Strategically managed team structure and balance of workload, optimising costs whilst adhering to SLAs• Created new processes for knowledge sharing between the team, internal departments and external Partners (e.g. regular meetings), resulting in a measurable improvement in customer experience• Improved productivity and customer satisfaction by streamlining… Show more • Developed new role for the business, bridging the gap between team and management, resulting in closer working relationships• Strategically managed team structure and balance of workload, optimising costs whilst adhering to SLAs• Created new processes for knowledge sharing between the team, internal departments and external Partners (e.g. regular meetings), resulting in a measurable improvement in customer experience• Improved productivity and customer satisfaction by streamlining processes, developing a Knowledgebase, sharing best practice and refining use of software (primarily Salesforce and Syspro), making it easier for team to access information, anticipate issues and answer customer queries faster and more efficiently• On-boarded 8 new team members and coached whole team in their day-to-day responsibilities and longer-term development• Continually met client satisfaction targets whilst managing a customer territory of over 200 active clients Show less

• Managed two large customer territories with over 500 active clients including a number of VIP accounts• Handled all customer requirements and communication, including advice on product, accurate order processing, problem resolution, involving other departments and external Partners as required• Achieved customer service target, responding to 90% of customer enquiries within 24 hours• Established framework for working relationship with new Brand Ambassador role, key in generating… Show more • Managed two large customer territories with over 500 active clients including a number of VIP accounts• Handled all customer requirements and communication, including advice on product, accurate order processing, problem resolution, involving other departments and external Partners as required• Achieved customer service target, responding to 90% of customer enquiries within 24 hours• Established framework for working relationship with new Brand Ambassador role, key in generating new business and nurturing existing clients Show less

• Created new department, responsible for implementation and launches / relaunches of all UK client platforms (approx. 80 live projects at any one time with 2-4 launches per week)• Grew team from 2 to 7 members, and developed 2 employees to take on a senior and a team leader role• Helped develop new client platform, helping to hone the vision and function to clients’ needs• Created new processes & procedures to ensure perfect client launches and minimise risk of issues• Oversaw… Show more • Created new department, responsible for implementation and launches / relaunches of all UK client platforms (approx. 80 live projects at any one time with 2-4 launches per week)• Grew team from 2 to 7 members, and developed 2 employees to take on a senior and a team leader role• Helped develop new client platform, helping to hone the vision and function to clients’ needs• Created new processes & procedures to ensure perfect client launches and minimise risk of issues• Oversaw management of huge variety of clients, from smaller organisations such as Checkatrade to larger corporates including Halfords and Savills, with contract values ranging from £8-£160k per annum• Drove new business with assistance on meetings, documents and presentations• Presented at both customer-facing and internal events, and contributed to company blog Show less

• Managed a growing team of account managers, including recruitment, personal development & reviews• Responsible for the complete customer lifecycle of over 500 clients including Oliver Bonas, Just Eat, Crossrail and Fulham Football Club• Oversaw implementation and launch, communications, ongoing management, and contract renewal • Assisted sales team with pitches and presentations, helping to win business and increase revenue• Created, improved and solidified processes to… Show more • Managed a growing team of account managers, including recruitment, personal development & reviews• Responsible for the complete customer lifecycle of over 500 clients including Oliver Bonas, Just Eat, Crossrail and Fulham Football Club• Oversaw implementation and launch, communications, ongoing management, and contract renewal • Assisted sales team with pitches and presentations, helping to win business and increase revenue• Created, improved and solidified processes to improve efficiency and service, including development and implementation of new client pack and embedding use of CRM system (Salesforce)• Presented at multiple company-wide events Show less

• Managed over 100 SME clients across wide range of sectors, responsible for the whole client life cycle• Implemented and launched new platforms, created communication plans, interpreted management information and renewed contracts, with 95% renewal rate• Increased revenue by supporting sales team win new business and cross-selling to existing clients• Implemented and managed the largest client account from 2011 onwards, worth over £250k a year, and instrumental in the renewal of… Show more • Managed over 100 SME clients across wide range of sectors, responsible for the whole client life cycle• Implemented and launched new platforms, created communication plans, interpreted management information and renewed contracts, with 95% renewal rate• Increased revenue by supporting sales team win new business and cross-selling to existing clients• Implemented and managed the largest client account from 2011 onwards, worth over £250k a year, and instrumental in the renewal of the contract for a further 3 years• Employee benefits platform included: Employee Discounts, Childcare Vouchers, Cycle to Work, Reward and Recognition, Total Reward Statements Show less

• Designed a wide variety of kitchens incorporating knowledge of product, ergonomics, regulations and best practice• Developed customer relationships in order to maximise sales and repeat business• Worked with both contractors and end users, ensuring that all requirements were met and sales were completed as smoothly as possible

• Practical application of CAD skills within industrial design industry• Supported on various projects including CAD work for a set of ticket machines and large- & small-scale components & assemblies• Developed skills in Illustrator & Photoshop• Materials & parts research, and conceptualisation of a new product