Joanna Pachnik Email & Phone Number

Warsaw, Pl

Warszawa, Woj. Mazowieckie, Polska

- Managing the team up to 20 people responsible for German, Spanish and Portuguese markets- Workload management, assurance of performance and quality meeting SLAs and KPIs- Developing talents within the team, setting goals and assessing performance of direct reports, running regular 1-1 and team meetings, holiday management- Managing knowledge transfer of new processes to Shared Service Center, support the team in their daily responsibilities and implementation of new ways of… Show more - Managing the team up to 20 people responsible for German, Spanish and Portuguese markets- Workload management, assurance of performance and quality meeting SLAs and KPIs- Developing talents within the team, setting goals and assessing performance of direct reports, running regular 1-1 and team meetings, holiday management- Managing knowledge transfer of new processes to Shared Service Center, support the team in their daily responsibilities and implementation of new ways of working,- Endorsement of teamwork values to ensure effective back up structure and service continuity,- Managing escalations from both internal and external stakeholders,- Preparation of regular and ad hoc reports (KPI reporting, client's requirements, project needs),- Engagement in improvement and standardization of existing processes as well as in implementation of new tools,- Leading operational calls with team and client,- Performing SOX controls,- SOP and instructions review and update supervision,- Taking part in recruitment process (candidate selection, running job interviews),- Experience in change management Show less

Warszawa, Woj. Mazowieckie, Polska

Warszawa, Woj. Mazowieckie, Polska

Warszawa, Woj. Mazowieckie, Polska

Warsaw, Masovian District, Poland

Master'S Degree, Accounting And Finance

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, International Economics