Joanna Quilty Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

- Assisting the Art Gallery FOH Management team in maintaining customer experience, security and health and safety aspects of the Barbican Art Gallery and assisting with all Front of House duties relating to the Art Gallery spaces

- Assistant and support for the venue and centre managers- Leading a team of hosts independently and under the guidance of seniormanagers- Managing customer queries and staff break times- Briefing staff on evacuation procedures- Acting as the point of contact to deal with customers queries or issues- Attending meetings in relation to centre events and relaying the relevant information tohosts at briefings- Filling out end of day show reports- Liaising with venue staff (crew, stage managers, cleaners, security, projectionists)- Setting up and closing exhbitions spaces

London, England, United Kingdom

- Delivering school tours of current exhibitions in the main art gallery, relaying relevant information and leading activities- Delivering short form welcome tours of the Barbican Centre- Ensuring the safety and comfort of visitors in the galleries- Meeting and greeting customers with a welcoming and friendly manner- Keeping up to date with information about programming and relaying that information to visitors where necessary

London, England, United Kingdom

- Assisting the Audience Experience Management Team in driving an excellent experience for audiences- Ensuring the smooth running of events and shows by being a presence on the floor, liasing with stage managers and other venue staff and dealing with any customer queries or issues- Managing staff and ensuring they're well presented, welcoming and pro-active in their roles whilst also coaching staff and monitoring performance- Gathering operational information through meetings and ensuring staff are fully briefed and informed about events- Liaising with all venue staff to ensure customer safety and to report any issues in regards to cleanliness, ticketing or equipment failure- Taking control in the event of an emergency (fire or threat) and responding appropriately and as trained- Managing sales, managing stock and coaching staff on sales procedures- Fulfilling administrative duties such as staff time sheets, show reports, spreadsheets and training material

London, England, United Kingdom

London, England, United Kingdom

Managing staff, managing stock orders, opening the café, end of day cash up, controlling the quality and output of barista style coffees, delivering high quality customer service and working fast and efficiently in a high-pressure environment.

Greystones, Co. Wicklow

My experience at the Happy Pear developed my customer service skills and built my confidence in multi-tasking, working with a team and working in high pressure environments. I learned to prioritise responsibilities when there were several tasks to juggle and most importantly, I learned to keep my composure if any difficulties would arise. Tasks included making speciality coffees, prepping food, processing orders on the till, serving customers, cleaning floors and tables, managing stock and opening and closing the business. All in all I had a great time working with some great people at the Happy Pear and I feel that I gained a lot from the experience.

Dublin

Once my internship had ended the gallery hired me part time to create social media content for one of their photographic archive projects, the Photo Album of the Irish. I also assisted the development of the website as well as the project itself by writing copy, adding metadata and editing photographs. I had a wonderful experience at the gallery and it really opened my eyes to my strengths and interests in the arts.

County Dublin, Ireland

My responsibilities as an intern at the Gallery of Photography were broad and varied. Primarily, I helped manage front of house which included greeting visitors, answering queries, booking workshops and taking payments for the gallery’s bookshop. I also had the opportunity to develop the gallery’s social media and marketing outlets by creating social media content, sending newsletter material to subscribers, updating the gallery website as well as taking photographs for promotional purposes. I really enjoyed the process of promoting the gallery in new and creative ways. Aside from this, this internship gave me the opportunity to meet photographers, journalists and artists and assist with exhibition and book launches hosted at the gallery.

Master'S Degree, Arts Management & Cultural Policy, Second Class Honours (Ii - 1)

I pursued this Masters because I wanted to gain some practical skills and knowledge in order to work in the arts and cultural sector..

Bachelor'S Degree, History Of Art And Architecture, Sociology, Second Class Honours (Ii - 1)

Activities and Societies: VisArts Society, Dupa Society

Erasmus, History Of Art And Architecture, Sociology, First Class Honours