Joanna Smith, Ma Email & Phone Number

New York, NY, US

New York, NY, US

• Served as the primary point of contact for translation and language solutions, managing client relationships, addressing quote requests for translation services, and calculating translation complexity using proprietary.
• Created detailed project outlines to define scope, timelines, and lifecycle post client quote approval, while also developing customized solutions and proposals including cost estimates.
• Collaborated with project management and production teams to oversee the successful execution of client projects.
• Conducted regular client meetings and presentations to review project progress, address client concerns, and provide updates on industry trends.
• Identified opportunities for account growth and worked to expand existing client accounts through upselling and cross-selling services.

London, London, GB

• Collaborated with diverse clients, guiding them through extensive image and video repository research, aligning their project requirements with a vast catalog of millions of media assets.
• Demonstrated a keen eye for detail and precision by evaluating each client's unique requests, calculating internal resource allocation, and delivering competitive price quotes ranging from hundreds to thousands of.
• Achieved and surpassed challenging monthly sales goals, consistently generating revenue upwards of $10,000, showcasing exceptional sales acumen.
• Played a crucial role in maintaining office operations during in-person work and remote arrangements, providing invaluable support to the President of the New York office and the Head of Sales, ensuring smooth workflow.
• Cultivated and nurtured strong partnerships with key contacts at prominent museums, such as the Museum of Fine Arts, Boston, Metropolitan Museum of Art, Los Angeles County Museum of Art, Getty Center, the Frick, the.

London, London, GB

• Collaborated seamlessly with Account Managers on a daily basis, drafting invoices and creating orders, aligned with agreed-upon client terms, and ensuring timely payments.
• Provided support to clients, swiftly resolving purchasing and connectivity issues through expertly managed email communication and escalating complex concerns with professionalism over the phone.
• Spearheaded the processing of 15-20 invoices on a weekly basis, maintaining exceptional attention to detail and accuracy throughout.
• Drove the recruitment, selection, and comprehensive training of intern candidates, training them for their success at Bridgeman Images.
• Functioned as the initial point of contact for a diverse clientele of several hundred new clients, delivering exceptional service and ensuring their immediate needs were met with satisfaction.

New York, NY, US

• Assisted customers with purchasing digital picture frames via email and phone resolving any issues hindering the purchasing process.
• Utilized Insightly CRM and Salesforce to create and update customer information as well as start digital frame set up, purchasing information, and Wi-Fi installation.
• Managed customer returned defective inventory ensuring accuracy of defect and new product issuance.

• Answered and directed phone calls, detailed data entry; submitted client billing information for this bankruptcy and commercial litigation law firm.
• Worked closely with supervising legal assistant and criminal defense attorney to provide comprehensive records relating to firm’s clients.

New York, NY, US

• Conversed directly with customers through email, live chat, and phone.
• Interfaced with multiple databases to resolve issues and inquiries including account status, scheduling, payment, and styling preferences.

Montrouge, -, FR

• Fulfilled a critical role providing support to all departments of the New York office of this international full-service banking group, executing a broad spectrum of administrative and clerical responsibilities.
• Greeted visitors with the highest levels of professionalism and courtesy while receiving and routing inbound telephone calls to the appropriate party.
• Assumed a lead role overseeing accounts payable, processing and submitting invoices for global associates, vendors, and executive facilities.
• Contributed additional service and expertise administering the company’s Matching Gift Program, coordinating the collection and processing of employee contributions.

US

• Served as a trusted advisor to visitors attending the exhibitions of this non-collecting institution dedicated to exploration of the Bible's legacy in Jewish and Christian art, with an expanded scope of.
• Provided guidance and direction to students, adults, and senior citizen groups in the arrangement of tour accommodations and general inquiries about museum visits.
• Advised attendees of current exhibitions, programs, and events to build interest and awareness.
• Edited and updated database of museum’s donors in Raiser’s Edge.

Executed a broad array of bookkeeping functions for clients, including the reconciliation of bank accounts, entry of transaction data contained in monthly bank statements, and month-end account balancing.

New York, NY, US

• Instrumental in ensuring the successful operation of the gift shop at this art museum and repository of cultural artifacts, with a focus on Jewish history as well as modern and contemporary art.
• Ensured consistent and sustained revenue through the development and implementation of effective visual merchandising displays designed to capture the attention of visitors.
• Engaged with customers, providing insight into product details, diversity of selection, and assisting in point of sale purchases.
• Maintained optimal inventory levels through the use of a database to place replenishment orders.

• Provided key support to the executive team of this website that empowers users to discover, shop, and share art paints from museums, exhibitions, and artists in the United States and internationally, with a focus on.
• Strengthened relationships with a network of channel vendors to process orders and update inventory, working with industry- leading e-Commerce companies that included GILT Group, One Kings Lane, and Touch of Modern.
• Led research into prospective museum partners and wholesale prospects, entering all information and exhibitions into a CRM application.

Master Of Arts (Ma), Art History

Bachelor Of Arts (B.A.), Art History