Jo-Anna Rubin-Berman Email & Phone Number

Munich, Bavaria, De

Leading HR Shared Services effectively by achieving excellence in service, delivering on SLAs, creating metrics and leveraging continuous process improvements.Established a metrics and analytics dashboard. Drove a customer service focus within the team. Introduced process improvement methodology. Created a culture to manage risk.

Toronto, Ontario, Ca

Hold full responsibility for all HR Shared Services functions and activities, including HR Contact Center, Payroll, HRIS, Leave Administration, HR Operations and Recruitment Service areas. Lead, train and coach a team of 6 direct and 75+ indirect reports. Oversee HR support for over 28,000 employees across the US. Generated several million dollars in savings through effective contract negotiation, vendor management and continuous process improvements. Drove the implementation of multiple HR systems including core HR (Oracle/PeopleSoft and Lawson), payroll (Ceridian and ADP) and 3 self service platforms.HR ORGANIZATIONAL RESTRUCTURE (2012 - Present): Following the completion of system integrations and various mergers and acquisitions, hand-selected for a senior leadership team for a 3-year HR transformational project involving HR organizational structure, process re-engineering and technology improvements.ACQUISITION BY TD BANK (2008 - 2012): Following the acquisition of Commerce Bank, led a series of integration activities that included extensive assessments and business case development while concurrently overseeing the HR operational functions during a period of expansion and growth.

Toronto, Ontario, Ca

SHARED SERVICES/HR COMPLIANCE START UP: Recruited to lead the start-up of HR Shared Services and build a culture of compliance during a period of rapid company growth. Designed the entire team structure and function that included the establishment of an HR Compliance, HRIS and quality control teams as well as the consolidation of multiple decentralized HR operational functions. Introduced a continuous improvement program and a culture of ongoing process improvements, cost savings, and enhanced client experience. Led the implementation of the HRIS and Talent systems. Established the companies Affirmative Action Plans and successfully managed six simultaneous OFCCP audits. Successfully led 3 M&As.ENHANCED CAPABILITIES AND USE OF ANALYTICS: After the successful build of the HR Shared Services function focused efforts to enhancing capabilities and the use of analytics. Implemented self service tools. Created the platform for HR Analytics that drove key business decisions for the department. Through the implementation and enhancement of technology, streamlined operations and transitioned HR staff to other value added work. Negotiated a great deal that established a beta agreement with a vendor, which drove the company to a leading edge technology.

Led and managed the core HR function for a financial institution with 500 employees. Responsible for Recruitment, Training, Performance Management, Compensation, Payroll, Benefits, HRIS and core HR Operations.

Oversaw all HR functions including HRIS, Employee Relations, Recruitment, Performance Management, Compensation, Benefits and HR Operations.

Bachelor’S Degree, Business Administration And Management, General; Minor In Economics; Paralegal Certificate

Masters Human Resources