Joanna Xia Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Collaborated closely with CGI Project Managers to compile and submit project management deliverables to the internal Bell Project Team, while also managing various project administrative tasks including onboarding personnel.• Created and maintained detailed project work plans, ensuring clear visibility of project timelines and milestones.• Identified and proposed process improvements, leveraging keen analytical skills to enhance project management efficiency andeffectiveness.• Promptly responded to project-related queries from team members and stakeholders, fostering effective communication and collaboration.• Demonstrated responsiveness to auditor requests, ensuring compliance with project guidelines and regulations.• Supported the PMO by creating and maintaining templates for various project management deliverables, such as work plans and statusreports.• Contributed to the identification and implementation of project management process improvements, driving continuous enhancement ofproject practices and methodologies.• Assisted in identifying and managing project management tools, facilitating seamless project execution and coordination.

• Holding various events each month and hosting weekly meeting with staff members includingassigning tasks, checking in with preparation process, assisting new staffs, etc.

• Analyzed monthly contact centre data using MS Excel and presented solutions for improvingservices and customer satisfaction, which resulted in overall efficiency improvement• Conducted competitors research and analysis for better distinguishing and marketing Samsungnew products by using different visualization tools• Managed various content and provide both call agents and consumers with best resources

Explorer Drive

· Organized over 5000 datasets on a daily basis using 2 CRM platforms Microsoft Dynamics and Your Membership through data transformation using MS Excel· Provided CRM demonstration to different 4 teams regarding their needs of the CRM system and successfully introduced the platform to the company and customers· Conducted transition with next coop student for the company in order to maximize the efficiency

Toronto, Canada Area

Bachelor Of Business Administration - Bba, International Business, Minor In Applied Statistics

High School Diploma, General Studies

Graduated with High Distinction and Leadership Award Vice President, Student Council · Led the team of 14 to hold various school-wide.

High School Diploma, General Studies