Joanna Lin work email
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Joanna Lin personal email
While I am skilled at many customer support, order processing and global support issues, my peers recognize me as an exceptional problem solver adept at resolving some of the most intractable issues, improving efficiency in ways that benefit the bottom line. I have built a strong set of skills and experience in assisting internal and external groups in different industries. I consistently demonstrate an ability to handle complex sets of responsibilities, work extended hours and take on additional duties to reduce workloads, and provide excellent service to a broad range of customers/users. I pride myself on my strong work ethic and ability to handle challenges.
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Recruiting CoordinatorTalentfulNewark, Ca, Us
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Recruiting CoordinatorChainalysis Mar 2024 - Present -
Recruiting CoordinatorBill.Com Jun 2021 - Dec 2023 -
Recruiting CoordinatorBill.Com Mar 2021 - Jun 2021
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Recruiting CoordinatorCoupang May 2020 - Mar 2021Mountain View, California, United States -
Talent Acquisition CoordinatorKarius Feb 2020 - May 2020Redwood City, California, United States -
RecruiterHeartflow, Inc Sep 2019 - Feb 2020 -
Recruiting CoordinatorHeartflow, Inc Apr 2018 - Feb 2020Redwood City, California❖Conducted resume reviews and phone screens for interview candidates prior to candidate interaction with hiring managers. ❖Monitored progress of offer letters (via Docusign) and background checks (via Goodhire for the US, Peoplecheck for International)❖Researched and booked travel arrangements on behalf of the candidates, handling all reimbursements reports and working with accounting to ensure the correct cost centers are charged. ❖Working with VP / Chief People Officer and Director, Financial Planning & Analysis on hiring reports. ❖Handled all job postings - including UK and Japan. ❖Assisted management in establishing recruitment procedures as the first and only HeartFlow Recruiting Coordinator.❖Coordinate and schedule a high volume of phone and onsite interviews for both domestic and international positions including sales, IT, and executive roles via Jobvite❖Prioritize multiple tasks and managed heavy and fast paced workflow efficiently, leading to scheduling efficiency. ❖Communicating closely with hiring management, recruiters, HR, and interview candidates on timeline expectations. ❖ Providing candidate tours emphasizing on HeartFlow history, recent successes, overview on technology and current status. ❖ Scheduled and attended interview debriefs. ❖ Handled vendor contracts for agencies and inputting their information via WorkDay.❖ Assisted with planning company events such as monthly birthdays and video game tournament night. ❖ Updating Jostle intranet with recent hires, company events etc.
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Rpo CoordinatorNetapp Aug 2016 - Apr 2018Sunnyvale, Ca❖Coordinate and schedule a high volume of phone and onsite interviews for both domestic and international positions including sales, IT, and executive roles. ❖Prioritize multiple tasks and managed heavy and fast paced workflow efficiently, leading to scheduling efficiency. ❖Interact with hiring managers, executive assistants, interview teams and candidates to assist in creating an excellent candidate experience. ❖Trained and mentored new RPO coordinators for a part of August and for the full month of December.❖Coordinate travel arrangements and process reimbursement for candidate travel expenses❖Track applicants through BrassRing, including the completion of the non-compete and the uploading of background checks and signed offer letters.❖Creating offer letters through BrassRing and tracking their progress through EchoSign❖Initiate and track background checks through Sterling❖Onboarding new hirings utilizing RedCarpet for completion of hiring documents❖Assisted University Recruiting with resume sorting and job postings online, university boards, virtual career event and offsite events like bowling and Giants baseball game. ❖Handling escalations ranging from working with HRIS with onboarding a last minute candidate, getting an offer letter approved for a UR candidate for apartment rental, and last minute travel accommodations after candidate was handed off. -
Authentication AnalystSymantec Oct 2011 - Aug 2016Mountain View, CaHired as a contractor and earned permanent position in 2012. Started on U.S. team, moved to European team, and subsequently transitioned back to U.S. team. Process orders in the system based on industry guidelines (niche SSL certificate product). Handle customer support calls ensuring proper issuance of customer orders. Manage the internal knowledge base and submit ideas, updates, and policy changes as needed. Collaborate with other regions and assist project managers to reduce backlog. HIGHLIGHTS:❖ Contributed significant number of items to the Knowledge Base that included suggestions for revisions and additions (received KCS Award nomination for efforts).❖ Achieved highest number of contacts on the team spanning a 5 month period following transition from European to U.S. team. Brought up to speed by taking on same workload as senior-level team members.❖ Attended Manager Summit to discuss ideas on order management and assisted with training team members on the floor to reduce typically high learning curve (e.g. monthly policy changes).❖ Assisted staff from newly-merged team with training on chats and overall phone etiquette; assumed increased leadership role by handling more escalations.❖ Demonstrated ability to work with numerous European customers despite starting out in team that provided limited training.❖ Earned several awards and recognition for performance. -
Administrative AssistantUnixsurplus Mar 2011 - Sep 2011Mountain View, CaProcessed customer purchase orders and handled customer support calls.Contributed to marketing materials, including newsletter editing and email marketing activities. Assisted in minor testing of servers.HIGHLIGHT:❖ Maintained high level of accuracy in pricing and order processing; ensured quality of products being shipped through server testing activities.
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Community OrganizerAeria Games Jun 2010 - Feb 2011Santa Clara, CaManaged customer tickets, assisted with in-game product testing, and handled various community events. Assisted with internal testing and performed quality control activities to ensure functionality.HIGHLIGHTS:❖ Identified and expedited presentation of bugs to producers in order to ensure quick fixes and maintain ongoing user satisfaction. ❖ Contributed to additional sales through organizing online community events for players.
Joanna Lin Skills
Joanna Lin Education Details
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Frequently Asked Questions about Joanna Lin
What company does Joanna Lin work for?
Joanna Lin works for Talentful
What is Joanna Lin's role at the current company?
Joanna Lin's current role is Recruiting Coordinator.
What is Joanna Lin's email address?
Joanna Lin's email address is jo****@****ang.com
What schools did Joanna Lin attend?
Joanna Lin attended San José State University.
What skills is Joanna Lin known for?
Joanna Lin has skills like Customer Service, Relationship Building, Problem Solving, Customer Satisfaction, Staff Development, Customer Focused Service, Project Management, Salesforce.com, Microsoft Office, Microsoft Word, Microsoft Excel, Applicant Tracking Systems.
Who are Joanna Lin's colleagues?
Joanna Lin's colleagues are Szandra Walton, Stacey Fagan, Gürkan Kaymak, Nadia Grier, Rachel Moroney, Claire Gardner, Noz Haque.
Not the Joanna Lin you were looking for?
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Joanna Lin
Owner Of Multiple Companies | Entrepreneur | Investor | Former Senior Strategy Manager At Citibank | Alumni Of Oxford University And Saïd Business SchoolLos Angeles, Ca -
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Joanna Lin
Seeking Full-Time Opportunities | Software Engineer | Firmware Engineer | Ms In Computer Science At Clemson UniversityClemson, Sc
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