Exhibit extensive technical knowledge of the Toyota product and brand in a courteous and professional manor by demonstrating features and functionality.Provide exceptional customer service to guests, answering any and all questions regarding Toyota products to assist in making a confident and well informed decision to purchase or lease their vehicle of choice.Provide mentorship and coaching to new team members to cooperatively manage a service-sales team. Lead by example to regularly follow up with prospective guests as well as sold customers to ensure customer satisfaction throughout the entire process, including post sale while maintaining their vehicles in the service department.Maintain a customer satisfaction rating of 97.5% or higher, exceeding Toyota employees national average month after month.

Responsibilities include creating a knowledgeable and enthusiastic team by training and coaching agents to professionally and efficiently deliver union benefits to members. Oversee agents during phone room hours as well as travel throughout Long Island running appointments from home to home in the field.

Work with room designers and over 150 vendors to organize a successful and tasteful 3 day Vape Expo in 50k sq. ft. ballroom at Foxwoods Resort & Casino in CT. Review contracts, accept payment from vendors and sponsors, organize cloud/trick competitions as well as model search, recruited bands, rappers, DJs & MCs for full entertainment throughout the event as well as handle scheduling for all stage time. Oversee all aspects of customer service and management during the event including and not limited to any exhibitor, consumer, or health concerns. Travel to multiple locations throughout the United Sates to meet and network with existing and potential vendors as well as visiting competitor expos to stay involved with the up and coming market.

Responsibilities include being the main point of contact for all backend customer service and tech support inquiries from over 2,000 customers throughout the Unites States. Tech support issues consist of installing and troubleshooting VeriFone Credit Card processing terminals as well as various types of POS equipment. Customer service issues involve billing questions, price adjustments, rate changes, new equipment requests, and updating current equipment. Download all new equipment, as well as testing various functions before shipping to new and existing customers. Assist in completing PCI compliance procedures.Proficient in Microsoft Office, Excel, Outlook, and PowerPoint.

Responsibilities include answering inbound calls from customers throughout Canada and the U.S. to assist with functionality and troubleshooting of VeriFone Credit Card processing terminals and equipment. Answer inquiries regarding billing, rates and fees, building custom customer files and Safepay online processing accounts, adding AMEX capabilities to merchant accounts, editing customer banking account information for electronic funds transfer purposes. Working in correlation with backend in-house processor, checking daily reports to deploy equipment, installing new customer equipment, answer customer and employee email/phone requests and questions regarding specific merchant accounts and equipment. Assist in training new and existing employees.

Answer multiple phone lines, book appointments for several departments including color, nails, spa and other specialty salon services. Collect payment from customers, organize and file tickets into computer for tracking, assist customers in achieving pleasurable experience. File end of day reports, balance cash register and credit card machines to match tickets entered into computer. Travel to various Cactus locations to meet with managers and employees to discuss new sales, promotions and offers. Set up stylists to attend in-house educational courses and required classes. Assist in setting up computers and office programs and procedures in new salons, as well as train new staff and managers to be “Cactus Compliant”.