Joann Bailey Email & Phone Number

2043 E Center Pocatello Id

•Proficient in orchestrating seamless transactions for both residential and commercial properties, ensuring clients secure the best deals through effective negotiation skills and a keen eye for opportunities.•Demonstrates expertise in guiding clients through profitable investment decisions, encompassing rental properties and commercial developments. Provides detailed analysis and insights for long-term success.Focused on building strong and lasting relationships with clients, prioritizing a deep understanding of their unique needs and goals to deliver tailor-made solutions.•Utilizes innovative digital marketing strategies to attract potential buyers and investors, ensuring maximum exposure for properties under management.•Known for motivating others to achieve excellence in serving others.

Pocatello, Idaho Area

Formerly owned and operated truck and auto supply business prior to acquisition in 2011. Hired by new owners to continue as Office Manager/Bookkeeper providing guidance and support for crucial business operations. Additionally selected to serve as substitute Corporate Officer for auto dealer license in support of out-of-state owners. Manage 30 employees and oversee all human resource functions, such as: hiring, training, termination, performance reviews, unemployment, and worker’s compensation. Conduct accounting/bookkeeping functions involving accounts payable/receivable, deposits, balancing/reconciliation, payroll, month-end, and taxes. Perform general secretarial/administrative duties, including: generating written correspondence, maintaining spreadsheets/records (labor hours, financials, sales), and other key activities. Plan and oversee company events, such as annual parties/meetings. • Provided strong administrative support and leadership to facilitate exponential growth; sales grew from $1M to $2.5M in five years with minimal additional labor expenses. • Instrumental in supporting major company acquisition in 2011 by the largest auto recycling facility in the nation. • Acquired and applied in-depth knowledge of state labor laws and related compliance; select achievements include development of employee handbook and zeros losses for unemployment claims.

Pocatello, Idaho Area

Recruited to broker mortgages with responsibility for determining most appropriate loans for clients. Additionally conducted credit counseling. • Served as valuable resource and informed intermediary between borrowers (customers), outside entities (realtors, title/escrow officers) and employees to facilitate timely loan closing.• Demonstrated strong ability to analyze and organize detailed data and correspondence involving financial, credit, rate, terms/conditions, and programs

Pocatello, Idaho Area

Recruited to simultaneously manage mortgage department for two separate credit unions. Generated loan approvals or adverse action notifications, as well as all drafted and maintained all related correspondences and required documents. Assessed mortgages and determined which mortgages to sell or retain in portfolio. • Applied solid administrative and leadership strategies to ensure efficient and organized daily operations.• Successfully created and implemented streamlined processes to manage quality control procedures; resulted in overall efficiency improvements, improved loan closing turn-around, and better use of resources.

Pocatello, Idaho Area

Earned progressive advancement throughout ten-year employment with the largest credit union in Idaho. Coordinated a range of duties spanning multiple areas, from direct customer contact, sales/referral generation, and relationship management to establishment of departments and management of staff. Final role as Mortgage Loan Officer required marketing of mortgages for eight branch locations throughout Idaho. Oversaw and supported strict compliance with state/federal regulations and company policies. • Selected as member of small team responsible for researching and developing new Inbound Contact Center; additionally developed and launched Mortgage Department. • Accurately analyzed and reviewed multiple program/product options in order to present recommendations to customers. Generated and managed key correspondence, including letters of explanation or additional documentation required by underwriting for loan closing.