Joann Bitz , Csm Email & Phone Number

Troy, Michigan, United States

Directing a Pharmacy IT team, leading the Pharmacy Product Suite as Technical Project Manager, map tech priorities, secure funding, and guide on-budget, on-time deliverables. Own and optimize Kmart Pharmacy Systems on multiple platforms, navigated reduced staffing through prioritization and lean development, perform team leadership, and project management.• Oversee Dev/Ops/Sec team, $3.2M IT budget, and $650k project budget in a 2-year $2.5M roadmap. Redefined pharmacy environment, cut annual expenses by $500k. • Delivered a complex, multi-faceted project including server and operating system upgrades, and new third-party software suite, achieving 43% savings in year 1 and 55% in year 2+. • Leading efforts to refactor and migrate Pharmacy and Back Office applications from IBM Mainframe platform to a cloud-based service, improving performance and contributing to $2M cost reduction. • Ensure compliance with HIPAA/HiTech, Federal and State, Board of Pharmacy, Sarbanes-Oxley, Corporate Information Security Policy, and internal and external audits.

Managed the major incident processes for Pharmacy Business Unit at Optum, leading a 24-person team with a 5-minute first response time, achieving 99.8% SLAs. • Migrated Remedy Force to Service Now, improving incident management. • Collaborated with ESM, R&D, and Product Owners for a 10% reduction in repeat incidents. • Implemented regular monthly performance reports for IT Leadership, led bi-weekly team calls, and initiated cross-functional problem resolution.

Troy, Michigan

Directed the Pharmacy Systems Development team, managed projects, roadmaps, aligned priorities for execution, and optimized ROI. Championed change management in a corporate environment.• Led the development team activities of 8 on-site associates and 1 offshore, managing an average $1.2M project spend across 20+ projects annually. • Executed roadmap: cloud backup ($246k savings), BOP-compliant printer backup, OS conversion to RedHat (25% incident drop, 10% uptime boost). Introduced SaaS Tele-pharmacy ($305k savings, 5 Rx locations profitable). Deployed POS Signature Capture initiative, cutting $150k annual cost, improving member experience.

Royal Oak, Michigan, United States

Led 12-person IT team with 5-year roadmap budget of $31.2M, serving as Portfolio Manager and IT Leader, supporting 1500 pharmacies. Delivered 20+ projects annually using lean development, JIRA, and SDLC methodologies, while overseeing budget, process improvements, audits, HIPAA/regulatory compliance. Served as relationship manager supporting the Pharmacy and Health & Wellness business units.• Executed on roadmap: Managed Kmart to Sears Essentials Transition (27% IRR), upgraded printers (20.2% GM improvement), Signature Capture project (ROI $600K), $6M Pharmacy Server refresh. Spearheaded SUSE Linux Upgrade (1800 servers, 50% tech debt reduction). Led successful Inventory Management initiative, yielding $6.9M comp sales increase and $1.2M Turn Penalties reduction.• Improved SLAs, reduced defect tickets by 10%, and incident reports by 5%.

Troy, Michigan, United States

Directly managed a 12 person IT development team responsible for the IT systems supporting 1500 Kmart Pharmacies, located in the continental US, Hawaii, Alaska, Puerto Rico, Virgin Islands, and Guam. Worked closely with the appropriate business areas to ensure that business needs were understood and that services provided met those needs. Performed all leadership duties, including performance reviews. My responsibilities included, HIPAA/HiTech, Board of Pharmacy, Federal and State compliance, with applications running on Linux, Windows, and Mainframe platform, as well as overseeing software development teams with focus on maintaining and enhancing the in-store and corporate system hardware and peripheral integration, deployment, and level 4 support.Responsibilities included overseeing daily functioning of the team, budget, project deliverables, project initiation, project costing, defining and maintaining Pharmacy IT Roadmaps, prioritizing work efforts, coordinating necessary resources, procurement of hardware and software, project management, HR functions of the team, appraisals, and team building. Managed projects with multi-functional teams, offshore support teams, and completing internal and external IT audit efforts as well as implementing any required remediations.• Maintained customer SLA levels by improving productivity on Billing/ Payment and Host Systems.• Managed an average $3.1 Mil annual Technology Run the Business budget and up to $7.1 Mil annual project budget. • Developed, prioritized and maintained an ongoing Pharmacy 5-year IT Roadmap with a budget of $31.2M over 5 years. The roadmap addressed hardware replacements, OS upgrades, application improvements, and business projects. • Reduced pharmacy calls due to software defects by 10% and reduced incident reports by 5%.• Implemented Inventory Auto Replenishment• HIPAA Implementation, WinPDX and Signature Capture, with POS integration.