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Joann Bitz , Csm Email & Phone Number

IT Leadership |IT Project Management | Process Improvement | CSM Certification | Pharmacy and Retail Technologies | Application and Project Portfolio Management | Relationship Management | Vendor Management at Transformco
Location: Detroit Metropolitan Area, United States, United States 5 work roles 1 school
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Role
IT Leadership |IT Project Management | Process Improvement | CSM Certification | Pharmacy and Retail Technologies | Application and Project Portfolio Management | Relationship Management | Vendor Management
Location
Detroit Metropolitan Area, United States, United States
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Joann Bitz , Csm is listed as IT Leadership |IT Project Management | Process Improvement | CSM Certification | Pharmacy and Retail Technologies | Application and Project Portfolio Management | Relationship Management | Vendor Management at Transformco, a company with 458 employees, based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Joann Bitz , Csm.

Joann Bitz , Csm previously worked as Director, Application Development (Pharmacy) at Transformco and Sr. Tech Project Manager at Change Healthcare. Joann Bitz , Csm holds Ba, Business Administration And Sociology from Adrian College.

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Transformco

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About Joann Bitz , Csm

When the words swirling in the air describe me to family and friends, they resonate with consistency, competence, honesty, integrity, resilience, and a touch of "works too hard but still manages to smile." I'm the reliable anchor, dedicated, energetic, kind, compassionate, loyal, strong, and fiercely independent type. In short, I'm the go-to person for a solid dose of positivity and reliability.In the professional realm, I am armed with tried, tested, and proven skill sets gathered over 25 years of navigating the intricate worlds of Pharmacy and Retail IT. My toolkit boasts a results-focused mindset, a knack for injecting fresh perspectives into roles, and technical knowledge that's as organized as it is dependable.I've cultivated a reputation for being more than just a leader – I'm a proven people leader. My journey has seen me directing teams, managing projects, and fostering relationships with customers and partners. Leadership isn't just about the title; it's about people. I excel in leading teams of professional people, fostering an environment of collaboration, open communication, and effective delegation. As an accomplished Director, my forte lies in Technical Leadership and Project Management. I've honed my organizational and customer service skills, creating a reputation for reliability, hard work, and respect in the professional sphere. I'm the gal who not only knows her way around Jira, SysAid, and ServiceNow but also brings a strategic and innovative approach to major incident management. My mantra? Dedication to delivering innovative solutions, maximizing performance, reducing costs, driving process improvements, and enhancing the user experience. Managing teams and projects is not just a job for me; it's a passion that fuels my dedication to delivering innovative solutions.Eager to bring my passion for leadership, commitment to excellence, and flexible management style to a new opportunity, I am ready to contribute to the success and growth of an organization. Let's connect, collaborate, and create something remarkable together! 💼✨ #Leadership #Innovation #ResultsDriven

Current workplace

Joann Bitz , Csm's current company

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Transformco
Transformco
IT Leadership |IT Project Management | Process Improvement | CSM Certification | Pharmacy and Retail Technologies | Application and Project Portfolio Management | Relationship Management | Vendor Management
hoffman estates, illinois, united states
Website
Employees
458
AeroLeads page
5 roles

Joann Bitz , Csm work experience

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Director, Application Development (Pharmacy)

Current

Troy, Michigan, United States

  • Directing a Pharmacy IT team, leading the Pharmacy Product Suite as Technical Project Manager, map tech priorities, secure funding, and guide on-budget, on-time deliverables. Own and optimize Kmart Pharmacy Systems on.
  • Oversee Dev/Ops/Sec team, $3.2M IT budget, and $650k project budget in a 2-year $2.5M roadmap. Redefined pharmacy environment, cut annual expenses by $500k.
  • Delivered a complex, multi-faceted project including server and operating system upgrades, and new third-party software suite, achieving 43% savings in year 1 and 55% in year 2+.
  • Leading efforts to refactor and migrate Pharmacy and Back Office applications from IBM Mainframe platform to a cloud-based service, improving performance and contributing to $2M cost reduction.
  • Ensure compliance with HIPAA/HiTech, Federal and State, Board of Pharmacy, Sarbanes-Oxley, Corporate Information Security Policy, and internal and external audits.
May 2019 - Present

Sr. Tech Project Manager

  • Managed the major incident processes for Pharmacy Business Unit at Optum, leading a 24-person team with a 5-minute first response time, achieving 99.8% SLAs.
  • Migrated Remedy Force to Service Now, improving incident management.
  • Collaborated with ESM, R&D, and Product Owners for a 10% reduction in repeat incidents.
  • Implemented regular monthly performance reports for IT Leadership, led bi-weekly team calls, and initiated cross-functional problem resolution.
Jul 2022 - Aug 2023

Director Of Software Engineering

Troy, Michigan

  • Directed the Pharmacy Systems Development team, managed projects, roadmaps, aligned priorities for execution, and optimized ROI. Championed change management in a corporate environment.
  • Led the development team activities of 8 on-site associates and 1 offshore, managing an average $1.2M project spend across 20+ projects annually.
  • Executed roadmap: cloud backup ($246k savings), BOP-compliant printer backup, OS conversion to RedHat (25% incident drop, 10% uptime boost). Introduced SaaS Tele-pharmacy ($305k savings, 5 Rx locations profitable)..
Jan 2015 - May 2019

Systems Manager; Senior Systems Manager

Royal Oak, Michigan, United States

  • Led 12-person IT team with 5-year roadmap budget of $31.2M, serving as Portfolio Manager and IT Leader, supporting 1500 pharmacies. Delivered 20+ projects annually using lean development, JIRA, and SDLC methodologies.
  • Executed on roadmap: Managed Kmart to Sears Essentials Transition (27% IRR), upgraded printers (20.2% GM improvement), Signature Capture project (ROI $600K), $6M Pharmacy Server refresh. Spearheaded SUSE Linux Upgrade.
  • Improved SLAs, reduced defect tickets by 10%, and incident reports by 5%.
Sep 2006 - Dec 2015

Systems Manager - Pharmacy Applications

Troy, Michigan, United States

  • Directly managed a 12 person IT development team responsible for the IT systems supporting 1500 Kmart Pharmacies, located in the continental US, Hawaii, Alaska, Puerto Rico, Virgin Islands, and Guam. Worked closely.
  • Maintained customer SLA levels by improving productivity on Billing/ Payment and Host Systems.
  • Managed an average $3.1 Mil annual Technology Run the Business budget and up to $7.1 Mil annual project budget.
  • Developed, prioritized and maintained an ongoing Pharmacy 5-year IT Roadmap with a budget of $31.2M over 5 years. The roadmap addressed hardware replacements, OS upgrades, application improvements, and business projects.
  • Reduced pharmacy calls due to software defects by 10% and reduced incident reports by 5%.
  • Implemented Inventory Auto Replenishment
May 2002 - Sep 2006
Team & coworkers

Colleagues at Transformco

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1 education record

Joann Bitz , Csm education

FAQ

Frequently asked questions about Joann Bitz , Csm

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What company does Joann Bitz , Csm work for?

Joann Bitz , Csm works for Transformco.

What is Joann Bitz , Csm's role at Transformco?

Joann Bitz , Csm is listed as IT Leadership |IT Project Management | Process Improvement | CSM Certification | Pharmacy and Retail Technologies | Application and Project Portfolio Management | Relationship Management | Vendor Management at Transformco.

Where is Joann Bitz , Csm based?

Joann Bitz , Csm is based in Detroit Metropolitan Area, United States, United States while working with Transformco.

What companies has Joann Bitz , Csm worked for?

Joann Bitz , Csm has worked for Transformco, Change Healthcare, Sears Holdings Corporation, Sears, and Kmart Corporation-International Headquarters.

Who are Joann Bitz , Csm's colleagues at Transformco?

Joann Bitz , Csm's colleagues at Transformco include Nuel Zekarias, Dorothy Mccoubrey, Perri Thompson, Conrade Derek Carpenter, and Benjamin De Leon.

How can I contact Joann Bitz , Csm?

You can use AeroLeads to view verified contact signals for Joann Bitz , Csm at Transformco, including work email, phone, and LinkedIn data when available.

What schools did Joann Bitz , Csm attend?

Joann Bitz , Csm holds Ba, Business Administration And Sociology from Adrian College.

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