Joann C. Email & Phone Number

• Developed and managed a platform to assist individuals in overcoming speaking barriers, promoting leadership and ethical practices.• Implemented strategies to support individuals struggling with shyness or trauma, fostering a community of advocacy and empowerment.

New York, Ny, Us

Conducted thorough market research and analysis to identify key trends and opportunities for client growth and development.Developed customized strategic plans and recommendations to improve client performance and achieve business objectives.Collaborated with cross-functional teams to implement and execute successful advisory projects, ensuring timely delivery and client satisfaction.Provided ongoing client support and guidance, offering expert advice and insights to drive decision-making and business success.

Implemented Person-Centered Care approach to empower individuals by providing choices and control in their livesDeveloped and integrated activities and technology to enhance instructionCollaborated with families to address conflicting priorities and issuesLiaised with physicians and professional services agencies for specialized instructionIntroduced outreach programs to increase community involvementCommunicated with clients through various channelsMonitored behaviors and reported concerns to familiesMaintained detailed documentation of attendance and progressInstructed life skills, encouraged connection, and embraced challengesConducted group sessions and provided individual supportCoordinated travel arrangements for patients, including vouchers and transportationOffered constructive feedback to minors in careAddressed inquiries and resolved issues to ensure client satisfactionOrganized and executed activities to promote focus and self-developmentIntermittentlyIntermittently

New York, Us

Leveraged proprietary technology to develop Lynk's Insight-as-a-Service PlatformBuilt a global community of Knowledge Partners to share and monetize insights with usersCollaborated with top institutions, enterprises, investment firms, small businesses, and governments to access subject-matter experts for real-time conversationsProvided expertise in project management, critical decision-making, negotiation, healthcare compliance and policy, management of ICF DD, Social Services, Case Management, and Transitional Management/Change ManagementSpecialized in Organizational Culture, Business Development, and Marketing Insight Strategy

London, United Kingdom, Gb

Conducted thorough market research and analysis to identify key trends and opportunities for client growth and development.Developed customized strategic plans and recommendations to improve client performance and achieve business objectives.Collaborated with cross-functional teams to implement and execute successful advisory projects, ensuring timely delivery and client satisfaction.Provided ongoing client support and guidance, offering expert advice and insights to drive decision-making and business success.

Sacramento, Ca, Us

Collaborated with Manager, liaisons, and specialist staff at the Regional Center to coordinate a wide range of services for individuals served, including medical, psychological, educational, vocational, and recreational services, as well as adaptive devices and equipmentProvided detailed explanations of available resources and services to individuals and their familiesEngaged in consultations with individuals served, their families, and vendors to assess and address their specific needsConducted in-person meetings with individuals, families, vendors, and other agencies to ensure effective communication and coordination of servicesDeveloped and implemented Individual Program Plans (IPP) to support individual goals and needsMaintained accurate and timely documentation of interim and annual reportsComposed interdisciplinary notes to track progress and outcomesOversaw the initiation of purchase of service (POS) through the Regional Center for individuals ineligible for other sources of fundingPresented cases at specialized committees as requiredTo be Managed all aspects of the case management process effectivelyCompleted other duties as necessaryFacilitated communication and coordination between clients and service providers to ensure timely and efficient delivery of services.Managed a caseload of clients, conducting assessments, developing care plans, and monitoring progress to achieve individualized goals.Coordinated and scheduled appointments, transportation, and other logistical support for clients to access necessary services.Collaborated with interdisciplinary team members, including social workers, healthcare professionals, and community resources, to advocate for clients and promote a holistic approach to care.

Los Angeles, California, Us

Provided technical assistance in the vendorization process, including requirements analysis of the applicant's program or service design.Certified program or service design by CCR Title 17 and the WICConducted pre-vendorization visits to facilities and audited new vendor application packets.Offered documentation for specific services to DDS rates section for program design review.Facilitated the Request for Proposal process and sat on the CPP review committee.Provided recommendations to the leadership team and supported the vendor awarded.Ensured programs or services developed met RFP requirements and analyzed start-up receipts for accuracyFacilitated vendor training sessions and developed training modules.Audited SCLARC consumer and clinical vendor files and assisted with audit follow-up visits.Attended interagency meetings, Statewide ARCA committees, and Community Care Licensing Department MeetingsParticipated in Southern California Quality Improvement Work Group Meetings and facilitated training, workshops, and fairs with outside agenciesAssisted with public hearings, town hall, and board of directors' meetings.Supported Quality Assurance Specialist with SIR follow-up and complaint investigations.Maintained authority to cite as Quality Assurance Specialists and assisted with DDS Fiscal Audit and Medicaid Waiver Audit Preparation committees.Assisted on HCBS Grant funding and auditing

Managing Adult Residential Facilities and Residential Care Facilities for the Elderly HomesShe supervises and coordinates care services for residents, such as assistance with daily activities, medication management, and health monitoring.Responsible for the overall functioning of the RCFE, including staffing, resident care, and compliance with regulations.She was addressing residents’ needs, concerns, and preferences.

Louisville, Kentucky, Us

Advocated for individuals with intellectual developmental disabilities by ensuring consumer and service guardian participation in the development of service plans and personal plansCoordinated the development of personal plans for each individual served, including scheduling team meetings and informing all team membersScheduled and chaired screenings for program vacancies and developed waiting lists for potential consumer vacancies.Monitored service sites to ensure compliance with contractual, legal, and regulatory requirements, implementing necessary plans of correction as needed.Investigated incidents of consumer abuse, neglect, or mistreatment promptly and thoroughly, initiating Plans of Correction to prevent recurrencesSupervised delivery of service plans and training of staff, ensuring implementation of written training programs and documenting consumer progressManaged fiscal spending within approved budget limits, monitored worker's compensation and unemployment claims, and took

Kennett Square, Pa, Us

Resolved and satisfied client requests and internal operational issuesImproved knowledge, skills, and performance through feedback and self-identified professional development needsConducted mandated audits for pacemakers, Dialysis Screenings, physicals, etc.And make sure to follow up when necessary.Reviewed documentation for compliance and accuracyEvaluated patient care needs, prioritized treatment, and maintained patient flow.We have provided effective counseling in health maintenance and disease management.Managed general office duties, including answering multiple telephone lines and authorizations to insurance agencies.And ensure HIPAA compliance.Collaborated closely with the management team to implement necessary improvements and satisfy resident needs.Coordinated with internal departments and customers to ensure smooth operations and solve routine and complex problems.

San Dimas, California, Us

Completed QTC Medical Quality Assurance Training ProgramEnsured quality assurance for general medical and specialty examination reports.Ensured timeliness and quality of medical reports for federal employees.Interfaced with physicians and healthcare extenders to provide case-specific feedback.Exceeded personal productivity and quality goals.Demonstrated expertise in FOH-VAS Application TracksControlled non-conformance documents of federal formsReviewed anomalies and contacted medical professionals for clarification.Reviewed final documentation for accuracy and obtained finalization from medical professionals.

San Dimas, California, Us

Completed QTC Medical Quality Assurance Training ProgramEnsured quality assurance for general medical and specialty examination reports.Ensured timeliness and quality of medical reports for federal employees.Interfaced with physicians and healthcare extenders to provide case-specific feedbackExceeded personal productivity and quality goalsDemonstrated expertise in FOH-VAS Application TracksControlled non-conformance documents of federal formsReviewed anomalies and contacted medical professionals for clarification.Reviewed final documentation for accuracy and obtained finalization from medical professionals.

Kennett Square, Pa, Us

Tracked due dates for all merit reviews and distributed and collected feedback for performance reviews.Maintained confidential personnel files, licenses, and CPR compliance records.Audited chart documentation to ensure HIPAA compliance.Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitating a proactive work environment.Collaborated with department managers to correct problems and improve services.Reviewed customer survey information to prioritize areas of improvement.Oversaw workflow and coordinated scheduling, tracked physician orders and signatures.Reviewed QIR monthly for changesProficient in PCC and Rehab Optima application

Drafted correspondence, commissioned work, and transcribed dictation for the principalManaged budget, prepared reports and summaries, and maintained financial recordsSourced and ordered office supplies, oversaw medical affairs and handled basic banking and bookkeeping tasksSupervised household staff and contractors, coordinated and planned vacations, and organized meetingsArranged domestic and international travel plans and maintained a filing system for personal and professional documentationManaged principal's schedule, coordinated meal services, and screened personal and business calls.

Zoetermeer, Zuid-Holland, Nl

Spearheaded the conceptualization of marketing strategies and identified value propositions and key messages for all client marketing campaigns.Directed a successful search engine marketing campaign utilizing advanced linking, technical, and keyword research tactics.Monitored and ensured brand integrity by overseeing the consistency and quality of marketing content.Cultivated effective partnerships with cross-functional engineering, marketing, sales, and customer support teams.Developed compelling messaging through language, graphics, and marketing collateral.Implemented cutting-edge inbound marketing techniques, resulting in a 60% increase in product traffic monthly.Communicated marketing team plans and achievements to align with senior management objectives.Collaborated with designers and editorial team to create impactful marketing materials.I provided input on concept development, strategic planning, and business operations.Managed external communications calendar and assigned tasks effectively.Coordinated art and graphics creation for optimal merchandising.Oversaw project deadlines and milestones to successful completionLed account management, strategy, targeting, and campaign development for public relationsCultivated and managed key client, vendor, and community partner relationshipsCollaborated with the communications team to internally promote company programs, initiatives, and missions.Consulted closely with clients to understand needs and challenges, offering solutions-oriented campaign themes.

SUPPLIED EXPANSION JOINT FILLER (INDENT MATERIAL) MANILA SKYWAY PROJECT 1996 BOT ProjectsSKYWAY I REHABILITATION PROJECT and TAGAYTAY HIGHLANDS SLOPE PROTECTION I evaluated and satisfied customer requirements, developed sales tactics, and effectively negotiated and concluded high-profile projects with a 95% success rate. I am an expert in indent materials for Build-Operate-Transfer projects and all economic and procedural aspects inherent in such environments. I provided quotes, credit terms, and other bid details. My innovative sales training techniques have significantly boosted revenue across various programs. I managed the largest account volume within the territory and established long-term contracts with new clients. I identified challenges and crafted immediate, customized solutions. Collaborating with marketing and sales colleagues, I consistently exceeded quotas by acquiring new accounts. I identified and leveraged growth opportunities and improved product delivery to customers, receiving positive feedback from stakeholders. I thoroughly understood competitors, their offerings, and their market positions in my territory, consistently meeting and exceeding sales goals and proactively interacting with customers to address issues before they escalated.

Bachelor'S Degree, Psychology

Master Of Business Administration - Mba, Health/Health Care Administration/Management