Scrum Your World ProgramHelping individuals realize their goals. Agile product management for the individual.

Medicare Part D Operations & ServicesManaged Health Plan migrations and implementations; Designed processes and procedures and developed workflows to ensure CMS regulatory compliance in daily case management; Staff coaching, mentoring, training and development.• Managed Medicare Part D Grievance Support: mentored senior staff and leaders and developed Standard Operating Procedures (SOPs).• Managed projects to migrate newly acquired Medicare Part D Health Plans and designed new support workflows and processes.• Designed and implemented SOPs and trained staff of 55+ to support new business through classroom and coaching sessions.• Developed and published Grievance reports and analytics in compliance with CMS regulatory requirements and timelines.• Gathered requirements, designed migration solutions for newly contracted Health Plan clients, including workflow design; development of documentation; trained clients, internal business partners and vendors, resulting in efficient, seamless on-boarding implementations.• Supported Medicare Part D Audits: CMS, Health Plan clients, internal compliance; sanction reviews and Data Validation Reviews.• Implemented new Medicare Part D Grievance Case Management System resulting in the automation of case management workflows, processes and data aggregation.