I am a seasoned Human Resources and Operations Management professional with 25 + years of leadership and operational experience spanning a variety of sectors. Recognized for demonstrating a natural aptitude for coaching and mentoring, as well as for strategic planning and process optimization, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include creating impactful strategies directly aligned with business goals, hiring and training high-quality talent, and educating diverse groups of students in all aspects of policies, procedures, and job duties while encouraging professional development. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills and prioritization skills, as well as business acumen, project management and resource management to support efficiency and maximum returns.Most recently, I served as the Operations and Human Resources Manager for Accolade Bio Clinical Solutions in Phoenix, Arizona. In this role, I supervised all daily operations, including performance management, professional development, process improvement, resource allocation and compensation planning. I also hired new talent and drove continuous improvement via brand optimization, strategic marketing, lead generation. account acquisition, and exceptional customer delivery. In addition, I liaised with senior leadership, stakeholders, and cross-functional teams to ensure the company's Operations and Human Resources support structures were driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.Certification in Google Analytics and Digital-marketing classes,(Email, Social Media, Web Design) combined with my previous experience offers me new Remote opportunities to pursue and I can be reached through this profile or by telephone at 925-477-1398.
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Operations/ H.R. ManagerAccolade Bio-Clinical Solutions May 2010 - Aug 2017Phoenix, Arizona AreaStreamlined services and operations by establishing and enforcing operating policies, checks and balances across all departments.Maintained responsibility for overseeing daily operations, including performance management, professional development, process improvement, resource allocation, and compensation planning.Promoted operational excellence by handling all aspects of hiring, including talent screening and evaluation, interviewing, and onboarding. Trained and mentored up to 30 employees on both technical and soft skills. Drove growth and continuous improvement through brand optimization, strategic marketing, lead generation via Facebook, account acquisition, and exceptional customer-service delivery. Also created Recruitment events to meet face-to-face.Spearheaded the development and execution of a high-impact online marketing campaign focused on leveraging internet-related skills of under-utilized employees, resulting in a 38% increase in client revenue within the first six months and a 30-45% monthly decrease in turnover rates.. -
Operations ManagerPaper Dressings, Llc Feb 2000 - May 2009Southfield, MichiganPrioritized exceptional product delivery and stakeholder satisfaction while managing operations.Verified compliance with all company policies, procedures, standards, and best practices; optimized processes and procedures to improve service and implement Lean Six Sigma for product development.Maximized efficiencies and minimized end user and client impact by developing and implementing an SPOC process focused on boosting customer satisfaction and developing a loyal client base.Decreased the hiring process from 4-6 weeks to 2-3 weeks and reduced the cost of hiring per person by an average of $40.00 by eliminating an unproductive screening process and implementing internships for recent graduates.Innovated creative sourcing strategies such as open houses, applicant tracking systems, websites, job boards, forums, community outreach, high school and college events, resulting in an 80% decrease in recruiting costs.
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Operations ManagerFrisco Bay Coffee Houses Jul 1997 - Feb 2000Clinton Township, MichiganAnticipated customer demand to mitigate losses and ensure optimal product availability.Enhanced team member performance by providing coaching, development and constructive feedback.Reduced business disruption/downtime, optimized operations, and generated cost savings by defining and implementing new incident and change management best practices. Saved $83,000.00 in two years.Charted the successful development of innovative talent acquisition strategies for screening, recruiting, interviewing and hiring for 200+ contract and permanent employees. Reduced the hiring process from three weeks to eight days by reducing paperwork, streamline application form to contain all mandatory information needed for interview, incorporated department manager in interview, outsourced background checks.
Dr. Jo Ann Davis, Ph.D. Education Details
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Management And Administration - Abed -
Management -
Business Administration And Management, General
Frequently Asked Questions about Dr. Jo Ann Davis, Ph.D.
What is Dr. Jo Ann Davis, Ph.D.'s role at the current company?
Dr. Jo Ann Davis, Ph.D.'s current role is Operations/ H.R. Manager at Accolade Bio-Clinical Solutions.
What schools did Dr. Jo Ann Davis, Ph.D. attend?
Dr. Jo Ann Davis, Ph.D. attended Walden University, Central Michigan University, Adrian College.
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