Dr. Jo Ann Davis, Ph.D. Email & Phone Number

Phoenix, Arizona Area

Streamlined services and operations by establishing and enforcing operating policies, checks and balances across all departments.Maintained responsibility for overseeing daily operations, including performance management, professional development, process improvement, resource allocation, and compensation planning.Promoted operational excellence by handling all aspects of hiring, including talent screening and evaluation, interviewing, and onboarding. Trained and mentored up to 30 employees on both technical and soft skills. Drove growth and continuous improvement through brand optimization, strategic marketing, lead generation via Facebook, account acquisition, and exceptional customer-service delivery. Also created Recruitment events to meet face-to-face.Spearheaded the development and execution of a high-impact online marketing campaign focused on leveraging internet-related skills of under-utilized employees, resulting in a 38% increase in client revenue within the first six months and a 30-45% monthly decrease in turnover rates..

Southfield, Michigan

Prioritized exceptional product delivery and stakeholder satisfaction while managing operations.Verified compliance with all company policies, procedures, standards, and best practices; optimized processes and procedures to improve service and implement Lean Six Sigma for product development.Maximized efficiencies and minimized end user and client impact by developing and implementing an SPOC process focused on boosting customer satisfaction and developing a loyal client base.Decreased the hiring process from 4-6 weeks to 2-3 weeks and reduced the cost of hiring per person by an average of $40.00 by eliminating an unproductive screening process and implementing internships for recent graduates.Innovated creative sourcing strategies such as open houses, applicant tracking systems, websites, job boards, forums, community outreach, high school and college events, resulting in an 80% decrease in recruiting costs.

Clinton Township, Michigan

Anticipated customer demand to mitigate losses and ensure optimal product availability.Enhanced team member performance by providing coaching, development and constructive feedback.Reduced business disruption/downtime, optimized operations, and generated cost savings by defining and implementing new incident and change management best practices. Saved $83,000.00 in two years.Charted the successful development of innovative talent acquisition strategies for screening, recruiting, interviewing and hiring for 200+ contract and permanent employees. Reduced the hiring process from three weeks to eight days by reducing paperwork, streamline application form to contain all mandatory information needed for interview, incorporated department manager in interview, outsourced background checks.

Doctor Of Philosophy (Phd), Management And Administration - Abed

Master Of Business Administration (Mba), Management

Bachelor Of Science (Bsc), Business Administration And Management, General