• Testing new build and version updates• Logging of suggestions and defects• Providing accurate information to development with regards to defects within the system• Providing feedback on solutions to support and testing data sets• Making sure support is aware of build and version upgrades released to clients• Assisting clients to resolve queries via Logmein• Providing onsite assistance to clients where necessary• Managing beta sites with regards to new build… Show more • Testing new build and version updates• Logging of suggestions and defects• Providing accurate information to development with regards to defects within the system• Providing feedback on solutions to support and testing data sets• Making sure support is aware of build and version upgrades released to clients• Assisting clients to resolve queries via Logmein• Providing onsite assistance to clients where necessary• Managing beta sites with regards to new build releases and providing feedback to development with regards to defects in the beta so that the final version is properly tested• From September 2015 the Sage Pastel Accounting Newsflash was added to my list of duties• Newsflash duties:• Coding the Newsflash in sendgrid using HTML for Sage Pastel Accounting and SBCA plus any urgent communication needed to be sent using sendgrid• Create and publish all self-help documentation• Create and publish all self-help videos• Host weekly webinars, training delegates on various aspects of the Sage Pastel Accounting and SBCA using Gotowebinar• Programs used to create the Newsflash – Microsoft Word, Microsoft Excel, Camtasia and sendgrid• Knowledge Domain Expert for Sage 50C Pastel Accounting on Sage City - Create proactive posts, answer questions posted from customers within 24 hours, verify answers and maintain the Sage 50C Pastel Accounting forum• Create interactive infographics to help minimize calls generated• Creation and maintenance of Sage 50cloud, SBCA and SBCP chat bot using Voiceflow and Language studio Show less