Joanne Calderon Email & Phone Number

Responsible for organizing, streamlining and overseeing the Onboarding process for new hires.

Hunterdon County, New Jersey, United States

Results driven professional with 21 years of management experience impacting performance, financial management, consumer productivity, program development, short/long term strategic planning, and expertise leading and directing teams in the delivery of exceptional customer service. At present time, I currently oversee several behavioral health group homes in Hunterdon County. I am passionate about my work and currently specialize and am responsible for: - Providing effective leadership to my residential service team and ensuring the delivery of quality services with a high level of consumer satisfaction.- Responding to all consumer questions, concerns, and complaints in a timely manner with warmth and professionalism.- Ensuring services are in compliance with all licensing, regulatory, accreditation, and policies and procedures.- Daily communication with internal staff, participants, families and external agencies.- Providing supervision and support to staff crisis intervention, wellness and recovery and all consumer-related topics. - Overseeing appropriate billing of services as dictated by funding sources including Medicaid and DMHAS.- Ensuring accuracy and compliance of Electronic Health Records. - Ensuring the health, safety and needs of consumers served are met. - Actively supervise, coach, develop and mentor Direct Support Professionals. - Interviewing, hiring, performance management, attendance management, payroll accuracy, and training compliance of direct care team. - Maintaining consumer confidentiality in accordance with policies and procedures as well as HIPPA requirements. -Ensuring Property management and EOC standards and guidelines are met and maintained for all of my sites. - Developing and monitoring Individualized Rehabilitation Plans every 90 days for all of my consumers served. - Providing 24/7 on call support to consumers served and direct care team. - Providing linkages and advocacy for all consumers served.

Bridgewater, New Jersey, United States

Essential functions Included: - Meeting individual and group sales by using effective leadership, initiative and good judgement.- Operating all store functions in accordance with company policies.- Handling all banking responsibilities, approving bank checks and credits. - Resolving all customer service issues and credit adjustments if not handled at the sales person level.- Preparing weekly required reports, time sheets, payroll reports and work schedules in a timely manner.- Enforcing loss prevention practices, inventory and auditing. - Ensuring compliance with marketing guidelines, store cleanliness and maintenance and promotional activities. - Ensuring compliance and organization of inventory- Recruiting, interviewing, hiring, training and scheduling of all store sales associates

Bridgewater, New Jersey, United States

Managed and directed a team of 21 sales associates , providing strong leadership in managing high volume sales departments. Maintained an annual volume of 3.6 million in ladies shoe wear and Women’s World Apparel. Also played a key role in the liquidation of all goods and services in accordance with closing business procedures of Stern’s.