Joanne E. Email & Phone Number

Plymouth, England, Gb

Plymouth, United Kingdom

999 and 101 police contact officer within CMCU department. Working in a high stress environment, unsociable hours and aw part of a wider team.I need to be able to stay cool, calm and collected while displaying empathy to thise on the end of the phone, and be able to take control of the call.I have to deal with highly sensitive and confidential information while inputting logs and crimes into our various systems.As part of my role I have experience using multiple computer programmes, along with communicating with the public via email and a webchat facility.I am also a qualified peer tutor to help train new contact officers and pass on my knowledge and skills.

Plymouth, United Kingdom

Temporary 3 month contract dealing with customer complaints via the telephone.

Plymouth, United Kingdom

I was working as an assistant change coach on the Positive People programme, this was target driven role working with potential clients who face barriers getting into employment, training or job search. majority of participants have mild to severe mental health issues that have included depression, autism, anxiety, bi polar, schizophrenia, and personality disorders. My role included receiving and reviewing refferals from those who wish to join the Positive People programme. Cold and Warm calling potential customers to arrange appointment. Liasing and forming positive working relationships with the projects partnership companies. Lone working when meeting clients face to face.Liasing with clients and providing advice and guidance about the Positive People programme and our partners, while displaying empathy and kindness. Listening to the participants needs. Booking and managing appointments. Keeping neat and detailed records Using Microsoft Office. Data base entry using the CMS system Managing my own diary and time.

I empowered and enriched the lives of young adults aged 19-42 years old with complex needs including physical and mental disabilities. I provided both physical and emotional support to clients and their family members. I worked using a person centred care approach. I assisted the young adults in their day to day lives and enabled them to attend therapy sessions to improve their physical and mental health. These included hydrotherapy, music therapy, and speech therapy. I worked in conjunction with therapists, medical professionals, social workers and family members regarding any issues relating to the young adult. As part of my role I had to fill in detailed care records daily. This role was very intense and required a responsibility. I was calm, kind and empathetic. As well as being enthusiastic and approachable in order build positive relationships with my clients. Thanks to this role I also know basic Makaton due to many of the young people having communication issues. This role presented new challenges every day and it was important that I was flexible and able to roll with whatever the day threw at me . As many of the young adults lived on site it was important that I took part in activities that helped with their daily mental health. I offered them a choice and allowed them to have a voice as I recognised the importance of this as it allowed them independence and expression of their identity, providing them with dignity and respect. I needed to be organised within this role. Many young adults needed multiple medications daily and I needed to follow a strict time management schedule to ensure all medication was given on time. Thanks to this role I am aware of the importance of Safeguarding and risk assessments.. As part of this role I have knowledge regarding confidentiality, the mental capacity act 2005, and the equality and diversity act 2010, that I followed daily.

Plymouth, United Kingdom

Dissertation Project "The lexical and gestural development of monolingual and bilingual toddlers, living in the UK.”

Plymouth, United Kingdom

I was a health surveillance administrator who had to obtain immunisation records for new starters wishing to join the health care industry. I would have to ring and chase up new starters daily in order for them to send in their immunisation records, once sent I would then scan the records on to the system and make their future employers aware that the records had been received.This required a professional yet approachable telephone manner. I would have to update the system daily so our clients could be kept in the loop.Along with this role I also had to receive calls and book appointments using Microsoft outlook for those who wished to see the nurses. I also had to prepare all documentation ready for an on site medicals and greet those attending. I had to be approachable,smartly dressed and organised in order for these medicals to take place.As part of this role I have educare certificates and knowledge regarding basic first aid and food hygiene. I had to have a keen eye for detail when using te companies filing system in order to avoid misfiles. I worked as part of a larger team and developed good in team relationships with those around me.

This was a new role in sales administration dealing with new and used vehicle orders.This included processing orders, filing orders, using the MARS system, clearing unpaid finances, re-taxing company vehicles and general administration.I had to work in conjunction with the sales admin team but also with those on the shop floor. There was a very large on site filing system that needed to be accurate and sorted every few months for audit purposes, this is something that I along with the rest of the staff would partake in.

Plymouth, England

I would provide help desk email and phone support for end users using the Oracle System within a procurement environment. This was a fast paced role on a help desk of a team of 2 people. I had to help end users locate items/ or with any system issues in a timely but professional manner.I used the Oracle system to raise and chase, purchase orders. I completed catalogue data base management using GHX, and booked hire cars using the ARMS system. I also had to source items for purchase orders being raised using charitable funds. It was important to build good working relationships with clients and suppliers and I was often praised for my approachable phone manner. I utilised programmes such as Microsoft Outlook and Microsoft office.

Plymouth, England

Working within the Haematology department. My role consisted of collecting and preparing patients' notes prior to appointments for the weekly clinics and for the weekly MDT meetings. . These clinics consisted of over 100 patients, so it was crucial that I was organised and had good time keeping skills. Along with assisting with any patients that required additional help within the hospital. It was essential that I appeared presentable and approachable.

Plymouth, England

My role was to raise quotations, process purchase and sales orders and general admin and receptionist duties. I had to build relationships with colleagues along with international and EU based clients and suppliers both over the phone and via email.

Bachelor Of Science - Bs, Psychology, Upper Second Class With Hons

A 2:1 BSc in psychology with criminology and criminal justice studies Dissertation Project "The lexical and gestural development.

Nvq 2, Information Advice And Guidance

Level 2 IAG NVQ

Introduction To Counselling, Pass

Distance learning course on the introduction to counselling via the institute of counselling

Stress Management And Coping Skills, Pass

A qualification in managing stress and anxiety using the "human givens" approach. Obtained from the human givens college.

Cpd, Business Administration And Management, General

CPD in business and admin management. 3 modules completed towards a full degree. Full pass

Education record

A level in English Grade D, and General Devonport High school for girls 2004 to 2006 A level in Media Studies Grade C Devonport High.