Joanne Chan Email and Phone Number

- Represented the Department of Mathematics and Statistics at the Ontario Universities Fair (OUF) with over 85,000+ prospective students, parents, and guardians in attendance over a two-day event. - Delivered personal insight, expertise and recommendations regarding information about program admissions, student life, and other program insights.- Represented the Math and Stats booth at Fall Preview during McMaster’s open house event, providing students with insight regarding personal program experiences, as well as a first-look into life as a McMaster student. - Connected with prospective level II students during the Fall Connection event, with information regarding upper year program choices, as well as advice for further academic study in the program.

- Supported the research, implication, review, migration, and onboarding process towards the agency’s new project management software. Tested the new softwares by simulating workflow and structural components from the existing team model. Researched the feasibility of software by ensuring the use of the software is realistic across all evaluation criteria. Delivered presentation on the recommended software, with insight included on the technical aspects of the software functions. - Oversaw and contributed to data quality on many digital repositories including ProjectPlace, Excel, PowerPoint, Clickup, Gitlab, and QC7. Supported the Operation Officers, Project Coordinators, and the Project Manager as needed. - Supported the goals of the agency by assisting with ISRs, technologically-enhanced assessment items, UAT platforms, field-testing, Vretta, and more. Conferred alongside colleagues to best make use of these resources. Referred to internal documents and data for updates on ongoing goals and projects. - Contributed to the quality and confidentiality of various internal documents and data through careful editing and maintenance of frequently-used files and resources. Communicated with teams across the agency to maintain the daily timelines and workflow of agency-wide tasks

- Met 1-1 with middle school students to provide tailored and structured literary development. - Devised and executed various interactive learning resources for students, in order to meet Ontario’s literary curriculum expectations.- Supervised student performance and academic progress throughout semester, including weekly meetings and discussions. - Planned proactive tutoring and study program for students in order to maintaining academic progress. - Improved student vocabulary and reading comprehension by leveraging teaching resources to best suit needs of students. Studied short novels and works of fiction, by reading and analyzing its meanings from various perspectives.

- Supported physiotherapists in working with patients and operating physiotherapy devices typically used in physiotherapy. Conducted several ultrasound treatments for patients, as well as electrotheraphy and TENS treatment. - Adhered to infection-control policies and procedures to maintain a safe and clean working environment. Ensured that all materials delivered to patients were sanitized with special equipment before and after therapy sessions. - Filed patient folders and documents while maintaining confidentiality of patient data. Maintained the safety of patient files by ensuring correct placement of files.

- Oversaw incoming calls during busy hours using multi-line telephone system. Directed inquiries to appropriate personnel, while answering general inquiries. - Acknowledged visitors by greeting, welcoming and directing customers to appropriate personnel.- Monitored studio to ensure order and safety, reporting special or suspicious activity to supervisor.- Created media to advertise an upcoming event, in order to promote the event to students, customers, parents, and guardians.