• Supervise multi-disciplinary teams and ensure efficient and high-quality client-service programs serving multicultural and marginalized clientele.• Develop and maintain collaborative relationships with federal and provincial government funders, community partners, and other stakeholders. • Compile relevant data and complete reports as per contractual requirements.• Facilitate resource development, training, team meetings, and bi-annual/annual Continuous Learning Analysis Meetings.• Develop program-related documents and procedures for the accreditation/re-accreditation process.• Maintain excellent knowledge of emerging issues in settlement, family, children and youth development, and community capacity building.• Plan program finances and ensure program spending aligns with the budget.• Seek out and apply for additional grants to enhance current programming. Successfully secured the Good Food Access Fund and increased the capacity of the Farmers Market Nutrition Coupon Program.• Recruit and train new staff.

Stepped in to support and manage the pilot Wraparound Redirection Youth Through Empowerment Program.

· Coordinated an inclusive play-based, culturally responsive Early Years Refugee program that supports newcomer refugee families to connect to community resources.· Attended consultations and meetings relate to settlement and early childhood development.· Developed and maintained collaborative relationships with community partners and stakeholders.· Assisted with interviews and the hiring process.· Provided orientation to new staff and practicum students.· Assisted with grant applications and budget planning & revision.

· Family settlement support through case management. Carried out needs assessments, identified and supported clients’ resettlement needs, and provided appropriate resources and referrals. · Planned and carried out early years focused programs encouraging positive interactions between parents/caregivers and children. · Initiated a curriculum unifying staff approach to support children and families.· Supported volunteers to identify their goals of volunteering and work toward their goals.· Collaborated with community stakeholders and launched the Family Together Literacy Program at Hillside Garden in Burnaby and Book & Cook Program in Vancouver.· Program promotion through outreach and presentation.

Supported parents guide and relate with their children through positive parenting philosophy.Group facilitation for parents where they acquire the skills to connect and support each other.Provided leadership to new facilitators.Promoted the program through outreach.Coordinated and participated in monthly Steering Committee Meeting.

Crisis intervention using active listening and crisis management techniques. Crisis support through phone and on-line chat room.