Joanne Christopher Email & Phone Number

Canada

• Responsible for collecting past due amount for high value portfolios by phone and email while maintaining a high level of customer service and professionalism
• Prepare monthly executive report to update executive committee members on collection status of high value accounts
• Responsible for year end reporting activities
• Prepare and send monthly meeting invites to partners with high AR to discuss and mitigate potential issues/risks
• Go to person for any questions regarding AR and payment application
• Assist clients by providing statement of accounts, detail payment and billing history as well as sending out copies of invoices as requested

• Responsible for collecting past due amount for high value portfolios by phone and email while maintaining a high level of customer service and professionalism
• Prepares monthly collection report to update director on status of accounts
• Prepare and send monthly aging report to all lawyers as well as sending monthly statement of accounts to clients.
• Assist clients by providing detail payment and billing history as well as sending out copies of invoices as requested
• Locate unidentified payments so that funds are allocated to the correct accounts
• Liaise between lawyers and clients to ensure accurate invoicing and optimal client satisfaction

Toronto, Canada Area

• · Assists in the delivery of a range of operational services ensuring that branches in the division meet their budgetary obligations, requirements/allocations by coordinating and administering journals for processing.
• Ensure all invoices are accurate prior to coding and receiving management approval for processing

Toronto, Canada Area

• Responsible for on-site registration on the conference day, making sure all delegates have paid prior to attending the conference
• Investigate and solve discrepancies that occur between revenues recorded on Educational CRM and SUN Systems
• Create events in education CRM and ECAL ensuring that delegates can register for conferences with ease
• Respond to delegate inquiries in a quick and efficient manner ensuring a high level of customer service is maintained and creating sound relationships with registering organizations
• Responsible for creating and posting save the date flyers and conference brochures in a quick and efficient manner ensuring that conferences can be promoted accordingly
• Assisting program managers with brochure and website updates for conferences so that delegates are provided with the most accurate conference details

Toronto, Canada Area

Performed B2B collections of past due amounts by phone and email while maintaining a high level of customer serviceBuilt solid relationships with member and nonmember organizations.Prepared and submit monthly HST Remittance Processed weekly deposits and prepared cash receipts for journal processingAssisted clients by receiving, entering and processing.

Toronto, Canada Area

Performed collections of past due amounts by phone, mail or fax Worked closely with clients to ensure overdue balances were paid.Communicated expectations to team members through monthly team meetings and on an individual basis to ensure accurate implementation of procedures. Used as a subject matter expert for all members of the department and CSC.

Toronto, Canada Area

Answered an average of 50 calls per day addressing payment issues, explaining proceduresand handling all customer concerns and issues providing exceptional customer service at alltimes. Built solid relationships with internal departments to promote solid understanding of servicesprovided ensuring accurate and consistent delivery of information to.