I lead the Operations and Back-Office function of the business, in what is an extremely varied and dynamic role. I manage a team of 5 and am responsible for delivering a high-quality, responsive and proactive service to our Customers. We produce expert analysis and bespoke reporting on all aspects of the energy sector.I oversee the day to day management of the company's gas and trading operations, ensuring workflows are adhered to in accordance with internal quality and timeliness metrics. My team is also responsible for the operational fulfillment of all energy supply contracts while also directly supporting the requirements of key Customers.I am responsible for the quality and accuracy of all Operational processes and procedures, as per ISO 9001 standard.One of my greatest responsibilities is team development and performance management. I look to continually review the team and function and evaluate the training needs of staff and systems development. I work with colleagues across the business to ensure internal growth and learning opportunities exist for for my team.

Responsible for the commercial and operational management of long-term, high-value LNG Liquefied Natural Gas (LNG) Purchase ContractsManaged the successful purchase and sale of over 100 vessels per annumManaged all daily operational activities, liaising with all functions of the business across Ireland and SpainWorked autonomously, maintaining high levels of motivation even when objectives were vagueMaintained excellent working relationships with our international clients and colleagues across the business by resolving any issues or queries in a timely and efficient mannerKept all shared files and systems up to date and created regular reports and analysis highlighting the performance of the contracts and presented to Senior Management and Board of DirectorsEnsured the seamless management of all purchase/vendor and sales invoices, and monitored all paymentsLed the implementation of a SAP-based invoicing system and established all related processes and workflowsCreated and implemented an automated internal invoicing system (using MS Excel) which reduced time spent on invoicing tasks

Responsible for the commercial and operational management of international long and short-term LNG Sales Contracts. As a senior member of the portfolio team I had two direct reportsLed our team to ensure all contractual obligations of each contract were met and adhered toComposed and issued short-term contracts, ensuring all commercial terms were included Managed over 100 successful cargo lots per yearDrove cross-functional communication across technical and trading teams in order to optimise the value of the contractsRegularly attended in-person meetings with our international clientsOrganised and led weekly team meetings with department head in order to discuss and monitor the progress of all tasksGenerated and published Sales Invoices, ensuring all details were correct and issued on time, as well as ensuring all payments by third-parties were madeProvided weekly and monthly forecasts to finance teams in Dublin and Madrid of all sales and purchases within the LNG portfolio

Built and expanded the training and advisory function of the business, from what was previously an add-on service, into its own department, while also managing a number of strategic accounts Responsible for numerous key accounts with significant turnoverDeveloped solid relationships with clients and acquired a thorough understanding of their needs Provided specialised onboarding support to new and existing customers in order to ensure a positive customer experience with any new product or serviceProvided subject matter expert support to Account Managers and Sales Teams during prospecting and tendering stagesWorked collaboratively with other areas of the business as well as customers in order to develop new products and servicesSupported the internal development and improvement of the company’s knowledge base by driving and delivering training and performance improvement sessions on various technical topicsDelivered regular training and education initiatives to customers and prospects in relation to products and servicesDeveloped and maintained an expert knowledge of international energy commodity markets, currency markets, as well as domestic regulatory changes and updates Worked collaboratively with Marketing and Operations departments on developing and issuing market reports on a monthly and annual basisComposed regular press releases that were widely covered in the Irish mediaCreated and published regular market update videos that were circulated amongst our Customer base and available via the company’s YouTube channelRepresented the company at numerous industry events and gave speeches to audiences of up to 250 people

Analysed and researched market trends in order to derive market forecasts and updatesMonitored and managed a busy Customer Care inbox, ensuring all Customer queries were answered as per the SLALiaised daily with commodity traders and held regular meetings with our trading partner in LondonAdvised on and helped create energy procurement strategies for CustomersProvided bespoke market and procurement advice to Customers, enabling them to purchase their energy requirements more effectivelyManaged the company’s capacity requirements on a daily basis to ensure the greatest efficiency, liaising with network operators and other third party suppliersFacilitated the technical capacity requirements of some of the company’s largest energy users, as well as new connections and site worksAttended and represented the company at regulatory working groups, steering committees and industry events