Joanne Dion Email and Phone Number

* Served as the employer's representative and advocate for all matters related to WCB.* Managed injury claims for both Fluor Canada Ltd and Fluor Constructors at Project Construction sites across Canada * Developed effective Return to Work programs * Built excellent communication and relationships with all stakeholders (injured employees, service providers and WCB). * Monitoring of account claims costs, premium rate and PIR summaries to ensure appropriate charges and… Show more * Served as the employer's representative and advocate for all matters related to WCB.* Managed injury claims for both Fluor Canada Ltd and Fluor Constructors at Project Construction sites across Canada * Developed effective Return to Work programs * Built excellent communication and relationships with all stakeholders (injured employees, service providers and WCB). * Monitoring of account claims costs, premium rate and PIR summaries to ensure appropriate charges and opportunities for cost savings.* Proven ability to improve the company's WCB premium rates and PIR rebates through effective case management, file reviews, cost savings and cost relief. * Successful appeals track record. * Provided training and coaching of HSE team members involved in WCB case management.* Working knowledge of WCB policies, medical terminology, physical injuries, disease and disabling conditions.* Ability to work independently as well as to contribute actively to team objectives.* Strong communication (written and oral), interpersonal, organizational and time management skills.* Professional presentations and training skills. Show less

Case Assistant/Case Manager/Cost Relief ReviewsAs the dedicated Case Manager assigned to two large Calgary employers, I developed excellent working relationships using a team approach to providing rehabilitation management, coordinating services and liaising with employers, workers and other stakeholders throughout the return-to-work process.Experience in mentoring new team members, training and public speaking.Competent knowledge of WCB policies through application and decision… Show more Case Assistant/Case Manager/Cost Relief ReviewsAs the dedicated Case Manager assigned to two large Calgary employers, I developed excellent working relationships using a team approach to providing rehabilitation management, coordinating services and liaising with employers, workers and other stakeholders throughout the return-to-work process.Experience in mentoring new team members, training and public speaking.Competent knowledge of WCB policies through application and decision making, including reviews of historical cost relief claims. Show less

Credit Representative 1991-2Section Leader Sales Processing 1989-91Analyst 1988-90