Joanne Eberth Email & Phone Number

·Reported to the Senior Vice President of Strategic Planning and supported four Directors (Quality, Purchasing, Environmental Health and Safety, and Strategic Planning) in all aspects of administrative support.·Extensive domestic and international travel arrangements, obtained visas, processed travel authorizations.·Negotiated with hotels for pricing of guest and meeting rooms for offsite meetings. Coordinated ·Maintained all expense reports for each Directors using Concur, keeping all reports current and up to date.·Entered and maintained policies and procedures on Fatwire.·Developed presentations, flow charts, and maintained calendar schedules. ·Resolved financial/budgeting discrepancies with Finance.·Processed purchasing requests through SAP, processed invoices for payment and maintained the budget. ·Oversaw the new hire process for new employees in the department.

Supported General Manager, Director of World Wide Sales, and four field sales personnel.Extensive telephone contact with customers resolving questions with request for proposals, quotations, and order status.Prepared quotations and government bids for the sales department.Verified accuracy of customer purchase orders and resolved order problems or changes with customers, sales management and account executives. Prepared extensive expense reports and calendar managementReceptionist greeting guests, visitors, and vendors. Checking each guest, visitor, and vendor through OCR Services, for Global Trade Management.

Supported the Vice President of Marketing and Sales and his seven direct reports in all aspects of administrative requirements.Telephone contact with customers resolving problemsDeveloped presentations, generated management reports, prepared expense reports, and maintained calendar schedules. Prepared and distributed reports from numerous operational databases. Resolved financial/budgeting discrepancies with Finance. Processed purchasing requests and invoices for payment; oversaw the new hire process for new employees in the department.

Supported Vice President of Global Sales and Services and all sales personnel with developing presentations, generating sales reports, and maintaining calendar schedules. Verified incoming customer orders for completeness and accuracy, including verification of any and all issues surrounding customer orders. Contacted customers to resolve any discrepancies and informed them of order status.Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.Acted as primary contact, coordinating activity between sales personnel, Manufacturing, Marketing, and Finance. Resolved financial problems with Finance. Processed purchasing requests, oversaw the new hire process for new employees in the department.

Reviewed and prepared responses to customer proposal requests for automation equipment purchased by major global semiconductor corporations. Provided administrative support for six Account Executives with preparation of presentation and meeting material, and customer proposals. Supported sales personnel in the field, extensive customer service, made travel arrangements, scheduled meetings, and obtained pricing for spare parts using Visibility software.

Assisted the Director of Contracts and Vice President of Sales and Marketing monitoring contracts to insure all contractual agreements were met. Interfaced with Manufacturing, Marketing, Accounting, and Engineering in processing customer proposals and orders. Prepared presentation, meeting materials, and proposals. Generated sales reports and supported Engineering with specifications. Entered sales orders into ManMan System, tracked orders, and acted as interface to customers in order to provide order status updates. Prepared and submitted sales personnel's commission reports to finance for payment.