Joanne Egan Email & Phone Number

Glasgow, United Kingdom

Assisting the executive team, primarily the CEO and Co-Founder.- Providing assistance and diary management to the CEO. - Scheduling meetings and general diary management for executives. - Arranging client follow up from meetings for CEO.- Preparing agendas, taking minutes and actions in meetings.- Drafting email correspondence for executives. - proof-reading and making amendments to documents. - CRM system updates. - Booking travel and accommodation. - Document editing in Word, Excel and PowerPoint for executives.

Lenzie, East Dunbartonshire, United Kingdom

- Managing a team of thirteen within two branches; overseeing and coordinating workloads, recruiting and developing staff and handling any issues of poor performance or conduct in accordance with HR procedures.- Building and maintaining excellent working relationships with vendors, buyers and solicitors; negotiating offers and liaising with all parties, effectively managing any issues or complaints.- Provision of administrative and secretarial support to the Directors and Valuers as required; writing letters, responding to calls and emails, making appointments and diary management.- General office management and administrative duties, including management of social media and the company’s website, uploading new properties and property details, instructing Home Reports, ordering stationery and equipment, organising repairs and supporting staff with their requests.

Glasgow, United Kingdom

- Working closely with the Builder to define project requirements; listening to their needs and ideas and using expert knowledge to advise them on the best design approaches, colours, materials, staging etc. - Creating mood boards and presenting these to the Builder, taking on board their feedback and making adjustments.- Creating estimates, schedules and plans to complete the project and sharing this with the Builder for approval. - Liaising with suppliers and contractors to ensure that the project is delivered on time, to budget and to an exceptional standard; updating the client throughout the project and resolving any issues that arise in a prompt and professional manner.

Focused on the upbringing of my two daughters. During this time I studied an online home staging course and worked as a volunteer Classroom Assistant.

Glasgow, United Kingdom

- Full diary management; responding to emails and phone calls on behalf of the Managing Director - Coordinating and arranging meetings, events, catering, agendas, and taking minutes in meetings.- Handling confidential information and data; producing Board reports, documents, letters, presentations etc.

Eurocentral

- Full diary management; responding to emails and phone calls on behalf of the Operations Director - Coordinating and arranging meetings, events, catering, agendas, and taking minutes in meetings.- Organising and booking national/international travel and accommodation in accordance with budgets set; preparing information packs with all details and tickets for trips. - Handling confidential information and data; producing documents, letters, reports, presentations etc.- Raising purchase orders, expenses claims and processing invoices.

Ayr, South Ayrshire, United Kingdom

- Planning, organising and executing hotel events such as weddings, conferences etc.; arranging accommodation, transport, catering and other hotel services as required by guests.- Meeting and greeting guests, providing exceptional levels of customer service, promoting hotel services and products, and providing guests with any information or assistance required.- Effectively managing any customer complaints through to a satisfactory resolution.- Monitoring and managing financial budgets and plans, controlling expenses, setting sales targets, analysing sales figures and devising marketing/revenue strategy’s.- Recruitment, development and management of staff; handling any issues of poor performance or conduct effectively and in accordance with HR procedures.- Monitoring and managing stock levels within the hotel and bar.- Ensuring that the hotel is compliant with licensing, health and safety, and other regulations, taking appropriate steps to resolve issues of non-compliance promptly.

Glasgow, United Kingdom

- Greeting visitors and checking in / out guests, providing excellent levels of customer service, promoting hotel services and products, and providing guests with any information or assistance required.- Deputising for the Reception Manager, supervising and coordinating the work of reception staff, and managing any complex issues or complaints that arise.- Provision of general administrative support, answering calls and directing them to the correct guests or members of staff, completion of end-of-day paperwork and banking.

Hotel, Catering & Institutional Management

Education record