Joanne Ford Email and Phone Number

Certified Epic Cadence Principal Trainer for Cadence Ambulatory front-end users, schedule template build, referrals, HIM document scanning and release of information. In addition, trained call center employees. Create and maintain all training materials, including PPT presentations, participant guides, knowledge builders. Complete Nova Notes during upgrades. Assigned to special projects, including referrals, patient identity, HIM, and Beacon front end projects.

Completed appointment conversion for cut-over, provided shoulder-to-shoulder support for front desk staff during go-live, triaged help desk tickets. Partnered with Operational Readiness to develop and finalize new workflows. Assisted analysts with testing of upgrade nova notes.

Responsible for overseeing four Access Associates. Ordering for inventory of office supplies. Retrieved authorizations from insurance carriers for ancillary testing for patients. Worked closely with Practice Manager and Nurse Manager on disciplinary actions involving staff and Human Resources. Covered Billing Specialist role as needed. Go to person for all EPIC related questions. Managed schedule templates for 25 Providers in addition to Nurse schedules for treatment chairs. Utilized… Show more Responsible for overseeing four Access Associates. Ordering for inventory of office supplies. Retrieved authorizations from insurance carriers for ancillary testing for patients. Worked closely with Practice Manager and Nurse Manager on disciplinary actions involving staff and Human Resources. Covered Billing Specialist role as needed. Go to person for all EPIC related questions. Managed schedule templates for 25 Providers in addition to Nurse schedules for treatment chairs. Utilized the snapboard scheduling workflow in EPIC to maintain chemotherapy treatment schedules. Show less

Enrolled 7,000 + hospital wide and ambulatory group employees in EPIC classes in preparation of go-live. Coordinate with EPIC security team to ensure that all team members are compliant with mandatories and required training utilizing HLC (Healthstream Learning Center). Supported go live implementation through Rochester Regional Health System's Command Center. Organized and enrolled 400+ nurses for inpatient Blood Optimization Project. Partnered with Organizational Development Team to… Show more Enrolled 7,000 + hospital wide and ambulatory group employees in EPIC classes in preparation of go-live. Coordinate with EPIC security team to ensure that all team members are compliant with mandatories and required training utilizing HLC (Healthstream Learning Center). Supported go live implementation through Rochester Regional Health System's Command Center. Organized and enrolled 400+ nurses for inpatient Blood Optimization Project. Partnered with Organizational Development Team to ensure successful new team member orientation and onboarding. Trained and Supported CareLink for ambulatory sites. Show less

Verified and obtained insurance authorizations for all chemotherapy treatments. Interviewed and advocated for patients that needed financial aid assistance while working with pharmaceutical companies and hospital billing. Entered billing charges in Mosaiq.

Provided guidance and oversight to team members and assisted in new hire training. Served as a resource in the resolution of patient issues. Managed high call volumes and provided necessary information for patients and other outside callers. Interviewed patients and/or patient representatives for necessary registration information. Proficient with the technical and professional components of service billing through TES charge entry. Assisted with the introduction of Inforia electronic… Show more Provided guidance and oversight to team members and assisted in new hire training. Served as a resource in the resolution of patient issues. Managed high call volumes and provided necessary information for patients and other outside callers. Interviewed patients and/or patient representatives for necessary registration information. Proficient with the technical and professional components of service billing through TES charge entry. Assisted with the introduction of Inforia electronic medical record system. Interviewed new applicants for front end roles. Managed schedules for 10 Physicians and 2 Nurse Practitioners in IDX Advanced Web. Performed yearly evaluations of Access Associates. Partnered with leadership in the implementation of a call center within the department. Show less