Joanne Grant Email and Phone Number
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Joanne Grant personal email
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Joanne Grant is a Senior Customer Success Manager for EcoOnline Global. Passionate about supporting customers to achieve value from our products and services. at EcoOnline Global. She possess expertise in team management, training, management, customer experience, direct sales and 16 more skills.
Ecoonline Global
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Senior Customer Success ManagerEcoonline Global Aug 2024 - Present
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Customer Success ManagerEcoonline Global Jan 2023 - Aug 2024Focused on supporting customers to achieve value from our products and services.
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Operations ManagerAlcumus Sep 2019 - Jan 2023Cardiff, United Kingdom -
Customer Oversight - Outcome Testing ManagerPrincipality Building Society Apr 2016 - Aug 2019Cardiff -
Training & Competence ManagerPrincipality Building Society Jan 2015 - Mar 2016Cardiff, Cardiff, United KingdomResponsible for managing a Training & Quality support function
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Project ManagerPrincipality Building Society Aug 2014 - Jan 2015Responsible for creating and implementing a Best Practice Framework (T&C scheme) to support the business to meet FCA compliance requirements. Set up and managed a new Training and Quality function within Customer Services to monitor colleague competence in accordance with the T&C scheme, to raise colleague capabilities and evidence compliance. This framework was emulated for NEMO colleagues.
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Quality Assurance ManagerLegal & General Jan 2012 - May 2014Cardiff, Cardiff, United KingdomResponsible for creating “best practice” framework within Direct Sales Centre in accordance with FCA/PRA requirements. Managed team of Quality monitoring agents who provided regular performance feedback to support the business to :-- develop colleague capabilities - evidence business compliance - improve processes and procedures and the customer experience Created call scripts as aids for Direct sales agents Worked closely with key stakeholders to continually improve training,processes and the overall customer experience.Included secondment to manage Customer Services Contact Centre circa 80 people -
Business Training ManagerLegal & General Dec 2010 - Jan 2012Managed team of department trainers within Direct Sales
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Training & Competence SupervisorLegal & General Apr 2005 - Dec 2010Responsible for ensuring the competence of Direct Sales Agents. Included 3 month project to identify and deliver a solution to improve Direct Sales regulatory reporting process.
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Sales Team ManagerLegal & General Nov 2000 - Mar 2005Day to day management of Direct Sales Contact Centre agents- Coaching and motivating staff to achieve their maximum potential.- Oversight, capacity planning & training of team to support them to deliver their best; in accordance with regulatory and internal standards
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Direct Sales AgentLegal & General Jul 1995 - Oct 2000Direct Sales Agent selling non advised Life Assurance/ GI/ Private Healthcare insurance/ pensions/ mortgages/ investments Included secondment to marketing campaign co ordinator position, to help deliver Direct Life Marketing Campaign.
Joanne Grant Skills
Frequently Asked Questions about Joanne Grant
What company does Joanne Grant work for?
Joanne Grant works for Ecoonline Global
What is Joanne Grant's role at the current company?
Joanne Grant's current role is Senior Customer Success Manager for EcoOnline Global. Passionate about supporting customers to achieve value from our products and services..
What is Joanne Grant's email address?
Joanne Grant's email address is jo****@****y.co.uk
What is Joanne Grant's direct phone number?
Joanne Grant's direct phone number is +133033*****
What skills is Joanne Grant known for?
Joanne Grant has skills like Team Management, Training, Management, Customer Experience, Direct Sales, Financial Services, Insurance, Sales, Stakeholder Management, Call Centers, Leadership, Performance Management.
Not the Joanne Grant you were looking for?
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1gcu.ac.uk -
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Joanne Grant
Lead Nurse Excellence And Innovation (Nurse Accreditation), Magnet Programme Director & Pathway Programme Director, Nhs Grampian. Msc Nursing, Fhea.Scotland, United Kingdom -
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