Joanne Gregory Email & Phone Number

Seaham

Darlington, United Kingdom

Managing a team of Business Analysts supporting the implementation of an ERP system as part of a £20M business wide transformation programme. Reporting into the solutions architect, working closely with Project Manager, Business Leads and SME͛s to ensure key milestones are achieved, and that the technical solution adds value and provides business efficiencies, ensuring benefits realisation as we move from As-Is to To-Be. Responsible for effective document management in the collation, tracking and storage of business requirements / workshop outputs etc. ensuring a central repository is used and regularly updated to maintain a single version of the truth.

Peterlee, County Durham, United Kingdom

Managing a team of CI champs to drive Continuous Improvement throughout the contact centre. Providing them with training and ongoing support to deliver a portfolio of Lean Six Sigma projects to drive operational improvements, process efficiencies and generate cost benefits for the account. Managing the Change Control Process for the Lloyds Banking Group and TSB Bank Accounts, ensuring effective and timely delivery of all product, policy, or procedural changes; providing innovative solutions to ensure the Bank͛s strategies are realised.All change activity is managed from cradle to grave using the DMAIC methodology to ensure a structured, consistent and well managed approach to change throughout the centre.

North East And North West Region

Working within the UK Account Management Team covering the North East/North West region to support the delivery of Home Insurance sales within Telephone Banking Direct Channels. Building and maintaining effective working relationships with the Operations Managers, providing regular sales training, coaching, incentive schemes, and performance management techniques to their team managers in-order to ensure monthly/qtly targets were achieved.

Sunderland, United Kingdom

Managing 12 teams (120 FTE) to deliver stretching qtly sales and service targets within a Retail Telephone Banking site. Developing the skills, capabilities and confidence of Team Leader population to effectively deliver world class business objectives. Site SME for Customer Experience and the management of the NPS survey outputs to drive improvements and support Lloyds͛ vision to become Britain͛s Most Recommended Bank.

Peterlee, County Durham, United Kingdom

Working in the LTSB specialist lending centre to ensure the effective delivery of the Banks Sales and Service targets for Loans, Loan Protection and Home Insurance via a 3rd party outsourced provider (EDS). Production and delivery of the product knowledge and sales skills training modules, and the management of a sales coaching team to ensure site performance targets were met/exceeded.

Peterlee, County Durham, United Kingdom

Manage a team of sales agents to produce high quality sales in Loans Applications and Loan Protection Insurance. Manage regulatory compliance and staff adherence to ensure high levels of efficiency.

Sunderland, United Kingdom

Managing teams of new entrants within the skills development area to ensure the banks standards for performance were achieved in both sales and service. Coach and support these individuals to ensure all learning was embedded and they were fully competent in all areas of the role before handing them over to their permanent teams.

Lean 1B Accreditation, 1B

Diploma In Business Analysis

Green Belt, Lean Six Sigma, Green Belt

Bachelor'S Degree, Social Psychology

A Levels, Philosophy / Sociology / Re

Gcse