Joanne Ilagan Email and Phone Number
My organized nature and personable attitude makes me a great employee. I take ownership of tasks quickly, I am a creative problem solver, and am adapt at problem solving.Additionally, I have expertise in:- Routing correspondence, logging phone messages, and coordinating with customers.- Assisting with diverse areas including documentation, billing, monitoring, and reports.- Researching unique issues.- Categorizing task to meet the accuracy and timeliness.
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Process ExpertMaersk Global Service Centers LimitedCalabarzon, Philippines -
Order Fulfillment SpecialistCouture Candy Jan 2020 - Jul 2021• Monitoring orders designated from Google Spreadsheets• Fulfilling orders thru Shopify by noting the details of item and customer’s verification and then using ShipStation to produce Packing Slip and Shipping Label to be sent to the vendor.• Placing order through vendor’s site for other brand design.• Checking the item ordered in CoutureCandy e-commerce website and if there’s special discount indicated.• Monitoring incoming and sending emails from/to different vendors with… Show more • Monitoring orders designated from Google Spreadsheets• Fulfilling orders thru Shopify by noting the details of item and customer’s verification and then using ShipStation to produce Packing Slip and Shipping Label to be sent to the vendor.• Placing order through vendor’s site for other brand design.• Checking the item ordered in CoutureCandy e-commerce website and if there’s special discount indicated.• Monitoring incoming and sending emails from/to different vendors with regards to the availability of the item.• Monitoring the package by track and trace in courier’s site. Show less
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Home-Based Logistic AssociateMing Global Australia Aug 2017 - Dec 2017• Track & trace shipments via forwarder’s website or email and updating information in Highrise CRM website.• Contacting forwarders for any urgent shipments and issues• Sourcing freight quotations from forwarders based in China/Singapore/Hong Kong• Managing and posting tasks in Highrise CRM website.
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Spain Oceanfreight CoordinatorDhl Global Service Center Manila Jul 2015 - Jun 2016Pasay City• Handled and monitored Spain Accuracy and timeliness by sending reports to management team.• Processed Shipping Instruction to carrier by sending thru EDI or manual email.• Monitoring foreign transmission such as AMS, ACI, Japan, MX, and Turkey shipments thru system and updating carrier.• Monitoring Master Bill of Lading by requesting to carrier and check then sending approved draft to carrier.• Sending draft MBL and HBL approval to DHL destination before the departure… Show more • Handled and monitored Spain Accuracy and timeliness by sending reports to management team.• Processed Shipping Instruction to carrier by sending thru EDI or manual email.• Monitoring foreign transmission such as AMS, ACI, Japan, MX, and Turkey shipments thru system and updating carrier.• Monitoring Master Bill of Lading by requesting to carrier and check then sending approved draft to carrier.• Sending draft MBL and HBL approval to DHL destination before the departure date.• Monitoring shipments until shipments departed by tracking thru carrier’s website or email requesting loading confirmation to carrier.• Sending LOT or prealerts to destination once shipment already confirm as departed in origin port.• Preparing documents such as House Bill of Lading, Master Bill of Lading, Commercial and if applicable dangerous goods form and etc.• Monitoring all upcoming emails and answering one by one especially the urgent and issues by responding and resolving within one hour response time. Show less
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Process ExpertDhl Global Service Center Manila Jul 2014 - Jun 2015Pasay City• Processed and audited files using SAP system.• Trained associates with regards to New Forwarding Environment by transferring process of freight business in SAP system.• Presenting Audit Reports with regards to accuracy, timeliness, root cause and analysis, and updates.• Attending calls, trainings, meetings about updates, brainstorming, and delivering new system to business partners.• Making and Handling SOP for Oceanfreight Brazil and Spain, and Turkey International Supply… Show more • Processed and audited files using SAP system.• Trained associates with regards to New Forwarding Environment by transferring process of freight business in SAP system.• Presenting Audit Reports with regards to accuracy, timeliness, root cause and analysis, and updates.• Attending calls, trainings, meetings about updates, brainstorming, and delivering new system to business partners.• Making and Handling SOP for Oceanfreight Brazil and Spain, and Turkey International Supply Chain. Show less
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Brazil OceanfreightcoordinatorDhl Global Service Center Manila Jan 2013 - Jun 2014Pasay City• Sending Shipping Instructions to coloader/shipping lines thru manual or EDI.• Monitoring foreign transmission such as AMS, ACI, Japan, MX, and Turkey shipments thru system and updating carrier.• Monitoring shipments until shipments departed by tracking thru carrier’s website or email requesting loading confirmation to carrier.• Sending LOT or Prealerts to destination once shipment already confirm as departed in origin port.• Billing files according to INCOTERM agreements… Show more • Sending Shipping Instructions to coloader/shipping lines thru manual or EDI.• Monitoring foreign transmission such as AMS, ACI, Japan, MX, and Turkey shipments thru system and updating carrier.• Monitoring shipments until shipments departed by tracking thru carrier’s website or email requesting loading confirmation to carrier.• Sending LOT or Prealerts to destination once shipment already confirm as departed in origin port.• Billing files according to INCOTERM agreements between customer and forwarder.• Preparing documents such as House Bill of Lading, Master Bill of Lading, Commercial documents and if applicable dangerous goods form and etc.• Downloading Origin files to import files and monitoring until arrived at destination• Billing import files according to INCOTERM agreements. Show less
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General TurorGain Tutorial Center Jun 2012 - Nov 2012Alitagtag, BatangasTeaching students from Kindergarten to Secondary level.Guiding with assignments and topics to be discussed.Reviewing with upcoming exams and quizzes.
Joanne Ilagan Skills
Joanne Ilagan Education Details
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Sti College LipaInformation Technology
Frequently Asked Questions about Joanne Ilagan
What company does Joanne Ilagan work for?
Joanne Ilagan works for Maersk Global Service Centers Limited
What is Joanne Ilagan's role at the current company?
Joanne Ilagan's current role is Process Expert.
What schools did Joanne Ilagan attend?
Joanne Ilagan attended Sti College Lipa.
What skills is Joanne Ilagan known for?
Joanne Ilagan has skills like Microsoft Office, Microsoft Outlook, Ocean Transportation, Customer Service, Team Management, Sap Crm, Cargowise, Operations Management, Project Management, Strategic Planning, Sap Businessobjects.
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Joanne Ilagan
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