🔸 Integral part of project management team who upgraded and improved the Randomisation Service, utilising critical thinking skills and collaboration, a replacement system was produced providing our customers a high class international web based facility.🔸 Teach and train customers on the Griffith University Randomisation Service. Over 60 different trials, 43 customers, $135,000 income to date🔸 Concise effective communication used to liaise with industry partners (domestic and international) such as, Becton Dickinson, B Braun, Baxter Healthcare, 3M, Bard for AVATAR Group to provide consultancy services resulting in industry funding income of over $450,000 🔸 Excellent organisational skills, effective diary management to ensure managers time is spent appropriately. Arranging meetings, agendas and minute taking providing an accurate account of meeting discussions and action points for follow up.

🔸 Excellent verbal communication skills, presenting face to face education and sharing personal knowledge learned, which provided students specific information to suit their situation🔸 Working with the team, collaborating on student information in order to support students to gain required knowledge and decide on further education, selling over $1m in further education, per event.🔸 Dependable help desk support post events, assisting students to navigate the online learning, and directing them for their next steps, while updating an excel spreadsheet to track progression, allowing the business to understand what is left to deliver to the student. 🔸 Searching and qualifying venues for future weekly events for approximately 100 attendees in various locations around Australia to provide face to face education, resulting in events running smoothly and without surprises

🔸 Defining needs and requirements via processing orders for componentry of electricity poles, in line with pole replacement schedules, to ensure schedules where maintained

🔸 Responsible for Board Meeting pack content to be provided accurately and timely to Board members, ensuring efficient and effective quarterly meetings🔸 Nominated as “super user” of Sharepoint site for team to provide assistance and problem solving. This guaranteed that our group was working within the company policy for data storage.🔸 Gathering information for the management of the Independent Oversight Group website. ensuring information was up to date during a time of rapid changes within Telecom when the Government enforced the split of the retail and wholesale business, thus providing customers with the latest reliable information.

🔸 Initiative to teach myself Moneyworks accounting system in order to assist owner to understand cashflow position at all times, resulting in company accounts being up to date, and calling in 99% of outstanding debtors.🔸 Learning payroll, GST/PAYE returns, ensuring employees where paid accurately and on time, and GST/PAYE lodgements submitted by due date, saving the owner large amounts in interest charges.

🔸 Listening effectively and exercising appropriate confidentiality and discretion of the high-level communication and documentation I was privy to, ensuring honesty and integrity at all times🔸 Researching and compiling information to draft monthly report to CEO on behalf of the Group General Counsel for submission in a timely manner🔸 Prioritise and manage the Group General Counsel’s schedules by blocking out his diary to ensure that his time was focused on the pressing critical strategic issues

🔸 Utilised customer service skills by greeting visitors to the Executive floor, ensuring the visitor was comfortable while in the waiting area, efficiently advising the appropriate executive of their visitors’ arrival🔸 Strong communication skills developed further when speaking with dissatisfied customers to the Chief Executive Officer over the phone and via email, dealing with enquiries and finding solutions for 90% of complaints.🔸 Organisation of communication equipment auditing and maintenance executive suite room bookings, daily purchase of the Chief Executive Officer’s lunch required timely planning to maintain high level expectation.

🔸 Assisted with maintaining a complex excel spreadsheet for a large involved delivery schedule to over 100 supermarkets in the lower part of the North Island of NZ, increasing efficiency of delivery times.🔸 Monitor maintenance schedule of the fleet of 100 trucks and trailers, cars and material handling equipment in 3 large warehouses, recording of the costs relating to this maintenance, supporting the decision-making of when to buy new equipment, and retire old.🔸 Gather reliable and dependable data for fleet management system providing accurate, costs and benchmarking, correct coding of invoices for payment ensured the costs of running this part of the business were true, allowing the business to budget appropriately