Joanne Loo Email & Phone Number

New York, Ny, Us

New York, United States

Business Transformation- Drive development of overall Business Transformation roadmap for US Global Commercial Services business which deliver approx $3B pre-tax profit, cutting across Products (card, beyond card and business checking accounts) and Segment (Global & Large, Middle Market and US SME)- Collaborate with business to ideate strategic transformation initiatives; work with Finance to develop CBA and drive technology investment prioritization agenda to ensure alignment to overall business goals.- Partner closely with cross functional teams to drive delivery of multi-millions dollar margin enhancing initiatives which valued annual at approx. $100M pre-tax income- Manage a team of 4 people; work with multi-functional teams such as business, finance, technology, product development, COE capabilities etc; and manage communication with senior leaderships Global Customer Account Management Program (special project) – conducted a data-driven review on the overall E2E processes, distilling issues into four core foundational pillars e.g., process, people, system and data- Drove formation of a multi-layer program structure to address the multi-faceted issues- Stabilize through Remediation – workstreams to address short-term issues such as ad-hoc reporting capability, centralization of processes and client’s communication & training- Optimize through Preventative - building fundamental infrastructure such as customer account architecture, digital customer servicing and automated reporting capabilities- Core foundation - Partnered with Enterprise Data Governance team to incubate a business unit data governance strategy team

London, United Kingdom

- Responsible in providing project management leadership to global finance team related to strategic initiatives e.g. finance transformation, organization design and process improvement- Lead and provide thought leadership for all merger, acquisition and divestiture deals with primary focus on overall finance function (including Controllership, LFO, Treasury and Tax)Selected key transformational deals executed:- Carved out Amex travel business to form American Express Global Business Travel JV; deal won the M&A industry award in 2014 "Cross Border M&A Deal of the Year (Over $1 Billion – $5 Billion)"​ in US- Managed sale of one of the biggest card portfolio worth $11B Accounts Receivables balance with approximately 8M cards- Merger of two US banks which resulted to the creation of a merged entity with total asset size >$100B- Standing up a new joint venture for a new business in China

London, United Kingdom

- Drove deployment of Six Sigma methodology and application throughout Controllership, partnered with senior leaders to identify key opportunities and convert to project ideas that are prioritised, resourced and executed.- Worked with team to effectively implement Six Sigma, conducted Black Belt and Green Belt training, coached teams of >10 and managed a portfolio of 20+ projects across multiple lines of business, using Six Sigma and Lean principles Selected key transformational initiatives- Created a new business (ATM) with a dedicated team, improved controls and profits- Led process changes driven by bank holding company regulation that impacted net reserve of approximately $100M and 30+ legal entities- Led re-pricing interest rate of a portfolio of loans and implemented new tax structure changes for optimization purpose, which resulted in PTI gain of approx. $10M- Implemented E2E process automation for merchants rebates and Cashout process with balance sheet value of ~$500M and resulted to significant control improvement and process efficiency

Kuala Lumpur, Malaysia

Extensive consulting experience and demonstrated results in the following disciplines:1) Strategic change- Experience in delivering Six Sigma projects for both manufacturing and transactional environment; with accretive savings e.g >25% cost reduction projects and 20%+ revenue growth projects - Facilitated leadership workshops to align corporate strategies to Six Sigma initiatives and defined business projects that support the delivery of the overall company’s goals- Six Sigma Master Black Belt, Black Belt and Green Belt Trainer for senior and middle management client, including coaching for transactional and manufacturing projects- Key Six Sigma clients: Caterpillar and Shell2) Merger and acquisition/divestiture - Led project team of ~30 members, managed both business and finance teams for the post-merger integration of four insurance companies to form one of the Malaysian leading general insurers(i) Identified and implemented Harmonisation Issues, Urgent Actions and Value Driving Activities for key business and functional areas(ii) Designed and implemented the new target operating model for the branch operation and resulted to a 30% reduction in the number of branches - Led a global transformation programme for BP’s Malaysian subsidiary to operationally and legally separated the petrochemicals business, including transition of operations, IT cut-over, legal and communication3) Enterprise-wide business transformation experience- Supported creation of an enterprise-wide technology transformation blue-print for a global shipping company; MISC Corp with total assets of ~$13B - Facilitated workshops for cross-functional teams to identify target system design and implemented change management plan for all levels of the organisation to ensure adoption of new technology

Kuala Lumpur, Malaysia