Joanne Lythgoe Email and Phone Number

Medical TourismI am an established and reputable individual - with over 20 years of expertise in the travel and medical domain operating out of the resorts of Limassol and Paphos. I have developed strong associations with certified doctors and surgeons with whom I can guarantee that all our customers, both men and women will receive commendable attention for their chosen medical procedures in Cyprus using private clinics licensed by the Ministry of Health. I… Show more Medical TourismI am an established and reputable individual - with over 20 years of expertise in the travel and medical domain operating out of the resorts of Limassol and Paphos. I have developed strong associations with certified doctors and surgeons with whom I can guarantee that all our customers, both men and women will receive commendable attention for their chosen medical procedures in Cyprus using private clinics licensed by the Ministry of Health. I have taken the time to negotiate special partnerships with local service providers to present you the very best of what Cyprus has to offer. Show less

Managing a team of 6 staff minimumResponsible for day-to-day resort operationsResponsible for all company moniesResponsible for banking of company monies To achieve yearly sales and expenditure targets in line with budgetFull financial control of resortControl of all resort stock and reporting of stock levels for re-orders General administration and daily liquidation Continued communication with Tour Operators, Hotels and ResortsEmployment of new staff to… Show more Managing a team of 6 staff minimumResponsible for day-to-day resort operationsResponsible for all company moniesResponsible for banking of company monies To achieve yearly sales and expenditure targets in line with budgetFull financial control of resortControl of all resort stock and reporting of stock levels for re-orders General administration and daily liquidation Continued communication with Tour Operators, Hotels and ResortsEmployment of new staff to suit the resort needs Responsible for training of all new staff during induction periods and to meet on going training needs To performance manage Suncare Advisors and where applicable Supervisor(s) and or Team Leader(s)To give relevant sun care advice to customers in line with Suncare Central standards and training.Ensuring a high standard of customer service through good communication skills, product knowledge and a professional and caring manner.Promoting sales of Suncare Central products through microphone pitches, one to one selling and after sales serviceTo assist staff on a daily basis, go with 1 staff member each day whenever possible, providing further training and motivationTo help staff maximise earning potential.To ensure that staff are adhering to company standards i.e. general appearance, excellent customer service and great attitudeContinued motivation of staff on a day-to-day basis Show less

Initially employed as a Holiday Rep before gaining a series of promotions to such roles as Head Rep, Supervisor, Resort Manager and Regional Service Manager, culminating in the role of Area Destination ManagerDelivering a high level of leadership, training and support to teams of circa 500 personnel, at all levels up to Management.Maximising staff potential through ongoing performance monitoring and review, thus ensuring full delivery of all sales and service level targets… Show more Initially employed as a Holiday Rep before gaining a series of promotions to such roles as Head Rep, Supervisor, Resort Manager and Regional Service Manager, culminating in the role of Area Destination ManagerDelivering a high level of leadership, training and support to teams of circa 500 personnel, at all levels up to Management.Maximising staff potential through ongoing performance monitoring and review, thus ensuring full delivery of all sales and service level targets Developing and maintaining productive working relationships with customers, colleagues and relevant third partiesPlaying an integral role in the decision and problem solving process and demonstrating the ability to both influence and lead company strategy and policy Accountable for the management, implementation and monitoring of large budgets including an expenses budget of circa £1,100,00 Integral to the recruitment and training of personnel involving responsibility for producing training material, co-ordinating training sessions and running recruitment events both with UK staff and foreign applicants.Undertaking extensive travel to a number of countries throughout the world including Spain, Portugal, America, Middle East and CyprusResponsible for the new developments and projects in resort, marketing the existing merchandise and also instigated new opportunities within resort and area.Undertook all elements of HR involved with staff, including disciplinary, one to one development tracks and appraisals. High level customer care skills gained after working with the public for 17 years in a holiday environment. Show less

An enthusiastic and dedicated professional combining a strong background in staff, customer care, operations and Project Management with the proven ability to achieve and exceed targets within strict time constraints and budgetary controls. A natural leader who enjoys being part of, as well as managing, motivating and developing, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own… Show more An enthusiastic and dedicated professional combining a strong background in staff, customer care, operations and Project Management with the proven ability to achieve and exceed targets within strict time constraints and budgetary controls. A natural leader who enjoys being part of, as well as managing, motivating and developing, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and thrives in highly pressurised and challenging working environments. Possesses excellent interpersonal and customer care skills and can communicate concisely at all levels. Show less

Securing and retaining a diverse client base comprising of a number of key accounts

Primarily focused on the delivery of excellent levels of customer service at all times