Joanne Micallef Email and Phone Number

Working from home selling Body Shop products. Online sales during COVID

Support Client intake team, lead, guide and direct the team. Reporting. Complaints management. Staff rosters.

Intermittent work, accounts, bookkeeping, data entry

Position has become redundant.Practice Manager, Stride Physiotherapy and Health GroupMoonee Ponds, May 2019 - March 2020 (position has become redundant)Prepare and present bi monthly management reports discussing financials and drivers for the business. Meeting KPI’s forthe month.Prepare and provide reports to clinicians to drive retention.Prepare and call business opportunities with - GP’s, gyms, etcVisit any business opportunities to drive the business forward.Talk with local business owners Moonee Valley 3039.Set up virtual reception services.Complete banking reports, attend to banking errors, liaise with accountant where required.Purchase stock when needed from suppliers.Compiled and maintained the Policy and procedure manual from the outset of the clinic.Compiled and maintained training modules.Demonstrated team management.Follow up outstanding invoices.Deal with incoming invoices for the business.Prepare adverts, complete vetting process and interview new potential employees.Support the Director in all aspects of the businessWork with Cliniko, Mindbody App, Cliniq Apps. Asana.Accomplishments● Set up the clinic alongside the Director from an empty space to a profitable clinic.● Driven steady growth of more than 20% per month.● Set up sales training modules for clinicians in Sales - We’re not selling ice to eskimos. Scripting “what do you say when…?”

I have moved across from my Training role and have now embraced a Sales role. My aim is to provide employees across Australia with access to Mental Health Services through the EAP Life Resolutions offers.I thank Life Resolutions EAP willingness to provide a service that assists employees with the capacity to become all they can be. We provide employees, supervisors and management with career and personal development, and also provide them with counselling when the work/life balance becomes too much.So, this is my new mission and I applaud any Employer who has the vision and foresight to invest in their employees and view them as an asset and a valuable part of their work community.Join me here if you would like to learn more about EAP.

I believe I have come full circle from where I began. From Training in the finance sector to training in the franchise sector.Completed AR Training May 2017Completed Training for our Business Associates November 2016 and January 2017Completed AR training September 2016

Managed a clinic of 13 staff members. 2 PrincipalsPractice Manager of two main clinics and 5 satellite clinics.

Managed a restaurant for several years5 Front of house 3-4 Back of houseRan the books, the timesheets and pays. Banking and collated the weekly takings.

Was employed in the business office to complete a number of tasks, being a small hospital means wearing many hats. This position got me through a difficult time in my life and am very thankful to have worked with such exceptional and caring people.

One man show, managed and ran his whole Practice, set his Practice up from scratch.

I worked my way from a Data entry operator to second in charge, filling in for my Business Office Manager when required. Following her lead and leaving a lasting footprint in my position.

This is where I learned about the health industry, starting as a receptionist and assisting in Health Information. Honing my skills in the health industry

This is where I obtained my skills as a training officer in the financial industry.I worked a Regional Training Officer, travelling and teaching people the skill set for their position within the bank and their branch.I worked in the transition and training of State Bank employees to Commonwealth Bank Employees making the training easy to understand, work with and help them accomplish a smooth and easy transition.