Responsible for managing site interactions for assigned projects. Responsibilities include establishing relationships and maintaining on-going communication with research sites throughout the project, assisting in referral processing and the pull-through process, training study coordinators on the referral tracking portal, identifying barriers at the site level that are impacting recruitment/retention and collaborating with internal teams to ensure study success. Builds relationships with sponsors, sites, CRO’s and CRA’s Serves as the primary contact for study coordinators on assigned recruitment/retention projects Maintains and tracks regular site communications throughout the project. Evaluates site performance and makes recommendations for additional advertising to account management team. Responds to and resolves site questions/issues in an expeditious manner. Complete site introductory calls and perform training sessions as necessary

Responsible for enhancing the client relationship through excellent client service and coordination of products andservices in order to generate and maintain revenue. Provide direct support to the Relationship Manager with anemphasis on business development. � Business Development: Provide sales support to clients in conjunction with the Relationship Manager by assisting with the client relationship. Cross sell and identify business opportunities. Perform account openings and pre-call preparation. Conduct and participate in client calls. � Client Service: Deliver quality customer service to clients, provide routine and advanced support for account inquiry and maintenance. Open and close accounts, conduct research and problem resolution with personal and business account issues. Maintain effective systems and controls to assure that account administration activities meet internal and external regulatory requirements. � Administrative: Perform administrative tasks which include answering the phones, handling messages, preparing letters and memos as directed.

Responsible for ensuring customer satisfaction and profitability. Supervise and develop financial center team tofacilitate a positive customer experience. � Advise customers of beneficial banking options and assist them in transitioning to these services. � Instituted motivational training through daily morning huddles and weekly team meetings. � Facilitated customer retention by successfully providing resolution to customer grievances and difficulties. � Helped to create a smooth transition in the branch during merger of Core States and First Union Bank.

Supervised and developed staff of tellers in daily operational functions, ensuring compliance with audit, security andregulatory policy and procedures. Responsible for daily operation of teller windows, ATM and vault. � Exceeded personal sales goals and motivated team to accomplish branch goals. � Provided excellent customer service and developed established relationships with banking customers. � Provided leadership and guidance to staff through coaching and counseling.